# Senior Manager, Forward Deployed Engineering

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA
**Role:** Engineering Management
**Salary:** $252k – $280k/yr
**Experience:** 5+ years
**Skills:** Software Engineering, AI, Forward Deployed Engineering, Solutions Architecture, Applied Ai, Kubernetes, Data Products, Poc Development, Enterprise Deployments, Technical Sales
**Posted:** 2026-03-27

> Leads Forward Deployed Engineering team to deliver technical solutions for complex enterprise deals, owning outcomes in high-stakes deployments while providing sales support and shaping product roadmap. Requires 5+ years technical experience and 3+ years leading customer-facing teams.

## Job Description

## Responsibilities
- Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.
- Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
- Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
- Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap.
- Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements.
- Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.
- Represent Intercom externally through executive meetings and strategic events.

## Requirements
- 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
- 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
- Comfortable with ambiguous problem spaces, translating ambiguity into clear signals for Product and Engineering.
- Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.

## Compensation
Base salary range for San Francisco Bay Area: $252,000 - $280,000 USD, plus equity, bonus/OTE, RSUs, comprehensive benefits including medical, dental, vision, 401k match, flexible PTO, paid parental leave.

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