# Staff Developer Success Engineer - East

**Company:** [Temporal](https://hotfix.jobs/companies/temporal)
**Location:** Remote
**Role:** Customer Success
**Salary:** $170k – $215k/yr
**Experience:** 9+ years
**Skills:** Python, Java, Go, TypeScript, Kubernetes, Docker, Prometheus, Grafana, Terraform, AWS, GCP, Observability, Networking, Infrastructure As Code
**Posted:** 2026-05-28

> Staff Developer Success Engineer supporting developers with cloud infrastructure, debugging distributed systems, and building observability solutions. Requires 9+ years experience with Kubernetes, Python/Java/Go, and customer-facing technical roles.

## Job Description

## What You'll Do

### Be a keen learner:
- Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
- Gain expertise in container orchestration, networking, and observability
- Learn from complex, real-world customer use cases
- Work with Go, Python, and Java for infrastructure automation, resilience engineering, and performance tuning

### Be a passionate problem solver:
- Debug complex infrastructure issues and optimize cloud performance for Temporal users
- Develop observability solutions using Grafana and Prometheus
- Improve networking including load balancing, DNS, ingress/egress
- Automate infrastructure operations using Terraform and Infrastructure as Code (IaC)
- Independently drive technical solutions including debugging production issues and designing infrastructure best practices

### Be a great communicator:
- Engage directly with developers, engineering teams, and product teams
- Provide solutions that enhance scalability, performance, and reliability
- Influence platform improvements and develop self-service infrastructure solutions
- Serve as a bridge between developers and infrastructure

## What You'll Bring
- 9+ years of experience as a developer
- Fluency in one or more of: Python, Java, Golang, TypeScript
- Experience deploying and managing medium to large-scale architectures (Kubernetes or Docker)
- Experience with monitoring tools (Prometheus, Grafana) and troubleshooting performance/availability issues
- Minimum 1 year experience in an internal or external customer-facing role
- Experience working with or as part of remote teams
- Strong written and verbal communication skills

## Nice to Have
- Previous customer-facing experience (professional services consultant, solutions architect, customer engineer)
- Experience with security certificate management and implementation
- Experience with EKS, GKE, OpenTracing, Terraform, Ansible, CDK
- Ability to translate use cases into Temporal design decisions and architecture best practices

## Compensation & Benefits
- Estimated pay range: $170,000 - $215,000
- Eligible to participate in Temporal's equity plan
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance
- Empower 401K Plan
- $3,600/year Work from Home Meals
- $1,800/year Professional Enrichment
- $1,200/year Lifestyle Spending Account
- $1,000/year In-Home Office Setup
- $74/month Internet reimbursement
- Calm App Subscription for Mental Health & Wellness

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**Apply:** https://hotfix.jobs/jobs/ffe1ca2c-2f3e-46b8-a205-47ca8292b0d5
**Canonical:** https://hotfix.jobs/jobs/ffe1ca2c-2f3e-46b8-a205-47ca8292b0d5