# Application Adoption Specialist - Radiology IT

**Company:** [Jacobian](https://hotfix.jobs/companies/jacobian)
**Location:** Remote
**Role:** Customer Success
**Skills:** Radiology Workflows, Medical Terminology, Structured Reporting Templates, Speech Recognition Software, Healthcare It, Software Configuration, Customer Onboarding, User Training, Change Management, Artificial Intelligence, Workflow Optimization, Data Analysis
**Posted:** 2026-06-23

> Drives adoption of AI-powered radiology software by analyzing clinical workflows, configuring reporting templates, training users, and translating customer feedback into product improvements. Requires radiology knowledge, healthcare IT fluency, strong communication skills, and advanced German and English.

## Job Description

## Responsibilities
- Analyze radiologists’ workflows, reporting habits, template usage, and pain points to identify opportunities to improve efficiency, quality, and user experience.
- Configure reporting templates and software settings for the needs of each department, reducing friction and creating measurable value.
- Design and execute customer-specific adoption strategies.
- Lead onboarding sessions, workshops, and enablement activities for radiologists and key users.
- Build trusted relationships and help users gain confidence with the technology and related workflows.
- Translate customer observations into actionable product insights.
- Use data such as template usage and reporting volume to prioritize engagement and develop power users into advocates.
- Use AI tools to optimize processes, identify automation opportunities, establish best practices, and improve team workflows.
- Collaborate with customers and internal stakeholders to evaluate new features, support beta programs, and validate innovative solutions.

## Requirements
- Knowledge of radiology, including clinical reporting workflows, medical terminology, and structured templates.
- Experience with speech-recognition software, reporting solutions, or other radiology technologies is preferred.
- Clinical or technical background.
- Strong listening, communication, relationship-building, and explanation skills.
- Training, user adoption, change-management, and customer-success mindset.
- Technical proficiency in healthcare IT environments, software configuration, and workflow discussions.
- Regular use of AI tools and ability to validate results, build trust, and demonstrate practical value to skeptical users.
- Curiosity and enthusiasm for new technologies and improved ways of working.
- German at C1–C2 level and English at C1 level.

## Benefits
- 30 days of annual leave.
- Wellpass access to fitness and wellness facilities throughout Germany.
- JobRad bicycle leasing and a €17.45 monthly JobTicket subsidy.
- Annual individual training budget.
- Corporate benefits discounts.
- Flexible working hours and remote work up to 100% within Germany.

## Similar jobs

- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Scaled Customer Success Manager](https://hotfix.jobs/jobs/b11639e0-cdf3-420e-9c51-e2709dbd6c25) - Kombo - Berlin, Germany
- [Launch Trainer](https://hotfix.jobs/jobs/a9cf0a46-530e-4564-81a0-e9ba9729f889) - Dandy - Remote - $77k – $86k/yr
- [Customer Success - EMEA](https://hotfix.jobs/jobs/183ba3d1-1b84-46e8-81b1-370f0f6f2934) - ElevenLabs - Remote
- [Customer Success Leader, Southern](https://hotfix.jobs/jobs/88331dd5-286d-498a-95b9-82381cdad7ee) - Harvey - Munich, Germany

**Apply:** https://hotfix.jobs/jobs/ff73aa72-3969-4461-9b4a-7c1923500810
**Canonical:** https://hotfix.jobs/jobs/ff73aa72-3969-4461-9b4a-7c1923500810