# Forward Deployed Strategist

**Company:** [Poetic](https://hotfix.jobs/companies/poetic)
**Location:** San Francisco, CA, New York, NY
**Role:** Solutions Architecture
**Salary:** $150k – $225k/yr
**Experience:** 5+ years
**Skills:** Project Management, Change Management, Stakeholder Management, Enterprise Sales, Account Management, Process Discovery, Technical Fluency, Customer Relationship Management, Deployment Strategy, Management Consulting
**Posted:** 2026-01-26

> Owns strategic Fortune 500 customer deployments for AI-powered workflow automation, navigating complex organizations, driving change management, scaling pilots to production, and expanding accounts with high autonomy and technical fluency.

## Job Description

## Responsibilities
- Manage and navigate complex organizations, building alignment across multiple stakeholders at all levels
- Plan ahead and see around corners to ensure smooth deployments with blockers mitigated and key milestones reached
- Conduct deep process discovery with customers, breaking down complex, ambiguous workflows into precise, actionable steps
- Drive change management and ensure customers' teams stay informed and aligned throughout rollouts
- Scale deployments from initial pilot to full production volume and beyond
- Identify and codify repeatable deployment patterns, contributing insights back to our Product and Engineering teams
- Build long-term customer relationships and proactively identify new automation opportunities throughout engagements
- Grow accounts and scale deployments globally

## Requirements
- 5+ years of experience in a strategic, technical customer-facing role such as Deployment Strategist, Account Management, or Management Consulting with enterprise clients
- Significant experience navigating large enterprise customers and complex deals
- Baseline technical fluency to engage credibly on product and implementation details
- High agency with the ability to navigate ambiguity in complex enterprise environments
- The ability to develop deep, trusting relationships quickly with anyone — from analysts to executives
- An ownership mentality and willingness to do whatever it takes to make deployments successful and customers thrilled
- Strong written and verbal communication, and project management skills to drive alignment across cross-functional teams

## Nice to Have
- Background in financial services, healthcare, or another enterprise vertical
- Experience with enterprise systems and operations teams

## Similar roles

- [Forward Deployed Engineer](https://hotfix.jobs/jobs/35f42f5c-2c95-4f36-99a8-78ce9ea1e992) - Beacon Biosignals - Boston, MA - $150k – $170k/yr
- [Forward Deployed Engineer](https://hotfix.jobs/jobs/42525125-557e-4790-ae83-f445a0bad8b6) - Stuut - New York, NY - $150k – $240k/yr
- [Solutions Architect](https://hotfix.jobs/jobs/348f5fd7-d79e-4817-91e3-76f4540b0c8a) - Rutter - New York, NY - $150k – $165k/yr
- [Implementation Manager](https://hotfix.jobs/jobs/dbf27f11-cb25-452e-8836-54064ff0d382) - Confido Legal - New York, NY - $150k – $190k/yr
- [Solutions Engineer - Commercial (Expansion Sales)](https://hotfix.jobs/jobs/ec4f0500-379a-48c5-afa1-cd6d8b7ee087) - Tailscale - Remote - $150k – $200k/yr

**Apply:** https://hotfix.jobs/jobs/ff623825-c8a9-4b7e-b73e-8f3e95b744fa
**Canonical:** https://hotfix.jobs/jobs/ff623825-c8a9-4b7e-b73e-8f3e95b744fa