# Senior Technical Program Manager, Service Engineering

**Company:** [Zoox](https://hotfix.jobs/companies/zoox)
**Location:** Hayward, CA
**Role:** Technical Program Management
**Salary:** $186k – $223k/yr
**Experience:** 10+ years
**Skills:** Jira, Smartsheet, Confluence, Program Management, Cross-Functional Coordination, KPI Tracking, Risk Management, Roadmap Development, Manufacturing Operations, Fleet Operations
**Posted:** 2026-06-11

> Lead cross-functional service engineering programs for autonomous vehicle fleet operations, managing roadmaps, KPIs, and stakeholder communication across engineering and operations teams.

## Job Description

## Responsibilities
- Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholders
- Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones
- Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness
- Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio
- Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks

## Requirements
- BS or MS degree in an engineering or management discipline
- 10+ years of experience in manufacturing operations, engineering, program management, or fleet operations
- Strong track record in managing complex cross-functional projects or programs
- Experience with documentation tools such as Jira, Smartsheet, or Confluence

## Nice-to-Haves
- PMP Certificate
- Prior experience working in a startup or automotive environment
- Experience in launch and scaling of volume production

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