# Technical Support Engineer 2, Premier

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** New York, NY
**Role:** Support Engineering
**Salary:** $81k – $108k/yr
**Experience:** 5+ years
**Skills:** SaaS, Linux, Programming, Technical Support, Datadog, Monitoring, Infrastructure, Integrations, Knowledge Base
**Posted:** 2026-08-27

> Provides multi-channel technical support, troubleshooting, education, and relationship management for Datadog’s Premier Customers. The role requires SaaS support experience, basic programming and Linux knowledge, infrastructure and monitoring familiarity, weekend availability, and fluency in Japanese.

## Job Description

## Responsibilities
- Respond to client requests via phone, chat, and tickets while educating clients on the platform.
- Develop relationships with Premier Customers and understand their distinct environments.
- Reproduce issues and investigate Datadog’s 600+ integrations.
- Build documentation and knowledge-base articles for a variety of technologies.
- Drive product conversations based on needs and problems identified during client interactions.
- Participate in routine health-check meetings with Premier Customers.
- Work from a Datadog office 3–5 days per week.

## Requirements
- 2+ years of experience in multi-channel technical support at a SaaS company.
- Programming experience and basic Linux knowledge.
- Self-motivated, detail-oriented, and committed to continuous learning.
- Critical thinker with a client-centric approach.
- Able to make decisions and recognize when escalation is appropriate.
- Previous Premium or Enterprise technical support experience.
- Knowledge of current infrastructure, monitoring solutions, and related technologies.
- Availability for a rotating schedule that includes weekends.
- Fluency in written and spoken Japanese.

## Benefits
- Best-in-class onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with access to Community Guilds and Inclusion Talks.
- Benefits may vary based on country of employment and employment type.
- Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.

## Compensation
- Estimated yearly salary: **$81,000–$108,000 USD**
- The role may also include equity and variable compensation.

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