# Senior Manager

**Company:** [TheGuarantors](https://hotfix.jobs/companies/theguarantors)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $130k – $150k/yr
**Experience:** 2+ years
**Skills:** Account Management, customer segmentation, Business Operations, management consulting, Data Analysis, Strategic Planning, portfolio analysis, customer growth, retention strategy, Business Reviews
**Posted:** 2026-07-23

> Develop and execute commercial strategies that improve customer growth, retention, segmentation, and Account Management effectiveness. The role requires at least two years of strategy, consulting, or business operations experience, strong analytical judgment, and comfort owning cross-functional initiatives through execution.

## Job Description

## Responsibilities
- Partner with Account Managers and AM leadership to identify challenges, evaluate opportunities, and implement improvements that drive customer growth, improve retention, and strengthen Account Management effectiveness.
- Develop strategies for customer segmentation, Account Management resource allocation, product offerings, and engagement models.
- Translate customer and segment insights into commercial strategies and initiatives.
- Build customer-facing materials and strategic communications for major partnerships.
- Collaborate with Sales, Product, Risk, Pricing, Data, Marketing, and Operations to address customer needs and remove barriers to growth.
- Develop tools and operating approaches for customer planning, business reviews, executive engagement, and growth initiatives.
- Join client discussions and business reviews to understand customer priorities and inform broader commercial strategies.
- Analyze customer and portfolio performance to identify trends and expansion opportunities.

## Requirements
- **2+ years** of experience in management consulting, strategy, business operations, or a related role requiring business judgment, analytical thinking, and execution.
- Strong analytical and structured problem-solving skills.
- Comfort navigating ambiguity and creating structure.
- Ownership mindset and demonstrated ability to drive work from idea through execution.
- Excellent written and verbal communication skills.
- Ability to build credibility and influence stakeholders across the organization.
- Strong interpersonal skills and comfort participating in client-facing discussions and business reviews.
- Exceptional attention to detail and commitment to high-quality work.

## Benefits
- Medical, dental, and vision insurance beginning day one
- Health savings account with employer contribution
- Flexible spending accounts, including healthcare, dependent care, and commuter
- 401(k)
- Generous PTO and paid holidays
- In-office lunch perk
- Flexible working hours
- Paid parental leave
- Company-sponsored short- and long-term disability

## Compensation
- Base salary range: **$130,000–$150,000 annually**
- Base salary does not include other compensation or benefits. Final offers vary based on experience, expertise, location, and market data.

## Similar roles

- [Senior Manager, Operations](https://hotfix.jobs/jobs/278c1a95-5606-475c-8c2e-c25bf8f095ed) - Setpoint.io - New York, NY - $130k – $180k/yr
- [Senior Manager, Business Strategy & Sales](https://hotfix.jobs/jobs/d0435934-d97d-4099-937f-4da257c50c23) - Fora - New York, NY - $130k – $160k/yr
- [Senior EA](https://hotfix.jobs/jobs/9e33e539-509c-4726-9038-9b317d04e881) - Flex - Miami, FL - $130k – $250k/yr
- [Business Operations Lead](https://hotfix.jobs/jobs/674692ca-82e1-4736-829b-c5a660876cdd) - Atticus - Remote - $130k – $160k/yr
- [Sales Dev AI Program Manager](https://hotfix.jobs/jobs/b5a424b9-0b90-45ae-a21e-20136726a460) - Databricks - Remote - $130k – $224k/yr

**Apply:** https://hotfix.jobs/jobs/ff3b8f6b-2c2c-455c-89ed-6e2d6ea5e354
**Canonical:** https://hotfix.jobs/jobs/ff3b8f6b-2c2c-455c-89ed-6e2d6ea5e354