# Renewal Manager, EMEA

**Company:** [Mixpanel](https://hotfix.jobs/companies/mixpanel)
**Location:** London, United Kingdom
**Role:** Account Management
**Skills:** Salesforce, Claude, ChatGPT, Gemini, Gong, Spreadsheets, Dashboards, Health Scores, Pricing Negotiation, Product Analytics
**Posted:** 2026-08-14

> Own a high-volume EMEA renewal book, using customer data, forecasting, pricing guidance, and cross-functional coordination to protect recurring revenue. The role suits an organized commercial professional with experience in renewals, customer success, account management, or sales.

## Job Description

## Responsibilities
- Manage the renewal process for an assigned territory, tracking quote-to-close accurately across a high volume of accounts.
- Use Salesforce, dashboards, health scores, and AI tools such as Claude to analyze account data, identify renewal risk, prioritize activity, and maintain accurate forecasts.
- Negotiate standard contract renewals using established pricing and packaging guidance; escalate complex or high-risk deals when needed.
- Engage stakeholders early to understand budget timing, approval processes, and potential blockers.
- Identify risk signals and coordinate with Customer Success, Deal Desk, Legal, Finance, and Sales for cross-functional support.
- Present pricing and packaging options using team templates and guidance.
- Communicate Mixpanel’s value clearly in writing and conversation, escalating competitive pressure when appropriate.
- Contribute to renewal playbooks and automated workflows, including email cadences and segmentation.
- Share insights about customer objections and renewal patterns to improve the team’s approach.

## Requirements
- Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business.
- Strong organization and prioritization skills across multiple concurrent renewals.
- Comfort using Salesforce, spreadsheets, dashboards, health scores, and AI tools to analyze data and build forecasts.
- Understanding of pricing, negotiation, gross revenue retention, and expansion opportunities.
- Ownership of a book of business, with proactive risk identification and renewal management.
- Interest in building scalable playbooks and automated workflows.
- Clear, direct written communication, particularly through email and digital channels.
- Collaborative approach across Sales, Customer Success, Deal Desk, Support, and Finance.
- Ability to adapt to shifting priorities and a heavy workload in a fast-paced environment.

## Nice-to-haves
- Experience using Claude, ChatGPT, Gemini, or similar AI tools.
- Familiarity with Mixpanel, including cohorts, alerts, dashboards, and product usage data.
- Experience in product analytics, data tooling, or developer-facing SaaS.
- Familiarity with Gong or similar conversation intelligence tools.
- Additional European language skills.

## Benefits
- Comprehensive medical, vision, and dental care.
- Mental wellness benefit.
- Generous vacation policy and additional company holidays.
- Enhanced parental leave.
- Volunteer time off.

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