# Technical Support Specialist

**Company:** [Greenhouse](https://hotfix.jobs/companies/greenhouse)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $56k – $64k/yr
**Experience:** 2+ years
**Skills:** Zendesk, SaaS, email support, live chat, Troubleshooting, Problem Solving, Analytics, Customer Support
**Posted:** 2026-08-10

> Provides technical, customer-facing support for Greenhouse products through email and live chat, diagnosing issues, communicating solutions, and escalating cases when needed. Requires at least two years of customer-facing support experience, Zendesk proficiency, SaaS experience, and strong written communication.

## Job Description

## Responsibilities
- Serve as the first point of contact for technical support communications, primarily through email and online chat.
- Answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
- Diagnose and resolve customer issues with Greenhouse products, escalating as needed for timely follow-up and satisfactory resolution.
- Expand product knowledge and technical skills through training and practical experience.
- Recommend continuous product and process improvements.
- Take on additional projects and responsibilities as business needs require.

## Requirements
- 2+ years of customer-facing work experience using both email and live chat channels; live phone and video experience is a bonus.
- Experience using Zendesk.
- SaaS experience.
- Excellent problem-solving and analytical skills.
- Proven perseverance when resolving customer requests.
- Passion for learning and sharing knowledge.
- Excellent written and verbal communication skills, with the ability to convey complex information to technical and non-technical audiences.
- Applicants must be authorized to work in the United States on a full-time basis.

## Compensation and Benefits
- National pay range: **$55,800–$63,500**.
- Individual compensation depends on experience and qualifications.
- Some roles may be eligible for stock options, bonuses, merit increases, or sales commissions.
- Benefits include medical, dental, and vision insurance; basic life insurance; mental health resources; financial wellness benefits; paid parental leave; short- and long-term disability coverage; a 401(k) plan with company match; paid holidays; paid sick leave; and paid vacation or flexible PTO, depending on classification and tenure.

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