# Manager, Account Management

**Company:** [Warp](https://hotfix.jobs/companies/warp)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $160k – $240k/yr
**Experience:** 5+ years
**Skills:** Salesforce, Metabase, pylon, Linear, Forecasting, Pipeline Management, account segmentation, health scoring, quota management, QBRs
**Posted:** 2026-08-13

> Leads and scales an Account Management team responsible for customer retention and expansion, with ownership of quotas, forecasting, coaching, and process development. Requires B2B account management or customer success experience and several years managing quota-carrying teams.

## Job Description

## Responsibilities
- Own team-level retention and expansion targets, translating company NRR goals into individual quotas.
- Recruit, hire, and ramp Account Managers.
- Run coaching cadences, including deal reviews, call shadowing, and QBR preparation.
- Maintain forecasting rigor across the team's book of business.
- Partner with RevOps and Sales leadership on segmentation, territory assignment, and health-scoring models.
- Identify systemic churn patterns and drive proactive intervention playbooks.
- Document SOPs, templates, QBR structures, renewal motions, and expansion methodologies.
- Design a distinct account-management motion for smaller or early-stage accounts.
- Collaborate with Support, Product, and Engineering to resolve complex customer issues and represent customer needs in roadmap discussions.
- Partner with Sales and Activations leadership on account strategy from close through onboarding and steady-state management.

## Requirements
- 4–5 years of B2B account management, customer success, or sales experience.
- 2–3 years of direct experience managing a quota-carrying team.
- Track record of leading a team to meet or exceed retention and expansion targets.
- Strong coaching and performance-diagnosis skills.
- Experience building or substantially improving account-management processes, playbooks, or tooling.
- Comfort with forecasting and reporting rigor.
- Fluency with a modern customer-success or sales stack.
- Excellent communication and stakeholder-management skills.
- Adaptability and comfort with the pace and ambiguity of an early-stage startup.

## Nice to Have
- Experience managing Account Managers serving early-stage startup or high-growth B2B SaaS customers.
- Experience scaling an Account Management function during rapid headcount growth.
- Experience designing compensation structures, quota frameworks, or account segmentation and tiering models.

## Compensation & Benefits
- Salary range: $160,000–$240,000.
- 100% health coverage with medical, dental, and vision plans for employees and dependents.
- 401(k) matching.
- Unlimited flexible PTO.
- Pre-tax commuter benefits.
- Catered lunch daily.
- Quarterly team offsites.

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