# Systems Engineer - SaaS

**Company:** [Tessera Labs](https://hotfix.jobs/companies/tessera-labs)
**Location:** San Jose, CA, New York, NY
**Role:** DevOps / SRE
**Salary:** $120k – $180k/yr
**Experience:** 3+ years
**Skills:** Salesforce, Apex, Lightning Web Components, Flows, Mulesoft, Salesforce Data Cloud, Agentforce, SAP, Microsoft Dynamics, AWS, Azure, GCP
**Posted:** 2026-03-04

> Designs, modernizes, and migrates CRM platforms like Salesforce in large enterprises, focusing on Data Cloud, Agentforce, and ERP integrations such as SAP via MuleSoft. Requires 3+ years hands-on Salesforce development and CRM migration experience.

## Job Description

## Key Responsibilities

### Salesforce Systems Engineering and Platform Development
- Design, build, refactor, and remediate Salesforce solutions using **Apex**, **Lightning Web Components (LWC)**, **Flows**, and configuration
- Stabilize and modernize complex, highly customized Salesforce orgs
- Rationalize data models, automation, and security to support scale and governance
- Align solutions with Salesforce architectural best practices and enterprise standards

### CRM Porting and Platform Replacement (Microsoft Dynamics to Salesforce)
- Lead and support CRM replacement initiatives from Microsoft Dynamics to Salesforce
- Analyze Dynamics entities, workflows, and integrations and map them to Salesforce equivalents
- Design and execute data migration strategies, including transformation, validation, and reconciliation
- Rebuild business logic, automation, and user experiences to achieve functional parity
- Support cutover planning, parallel runs, and post-migration stabilization

### Enterprise Architecture and ERP Integration
- Design and implement integrations between Salesforce and backend ERP systems such as **SAP** and finance platforms
- Use **MuleSoft** and related middleware for API-led connectivity and orchestration
- Work with **REST/SOAP APIs**, **Platform Events**, **Change Data Capture (CDC)**, and **ETL pipelines**
- Define system-of-record boundaries, data ownership, and transactional integrity

### Data Cloud, Agentforce, and AI-Enabled Automation
- Design and implement **Salesforce Data Cloud** ingestion, harmonization, and activation patterns
- Enable **Agentforce**-driven workflows and intelligent agents within Salesforce-centric processes
- Integrate Salesforce data and workflows into multi-agent AI platform
- Support modernization efforts involving fragmented data and legacy CRM implementations

### Customer and Delivery Collaboration
- Act as a hands-on technical contributor during enterprise CRM modernization programs
- Collaborate with architecture, integration, AI, and delivery teams
- Communicate technical risks, tradeoffs, and design decisions to executive stakeholders
- Travel to customer sites to support critical milestones

### Ownership and Operational Excellence
- Own production-grade solutions in regulated, mission-critical environments
- Balance speed with auditability, reliability, and long-term maintainability
- Contribute to internal best practices for CRM migration and Salesforce architecture

## Technical Skills

### Salesforce Platform
- Strong hands-on experience with **Apex**, **LWC**, **Flows**, and declarative automation
- Deep understanding of Salesforce data models, security architecture, and governor limits
- Experience across **Sales Cloud**, **Service Cloud**, and Salesforce Platform

### CRM Migration and Porting
- Experience migrating from **Microsoft Dynamics** to Salesforce
- Strong understanding of CRM data modeling, workflow migration, and user experience parity

### Integration and Middleware
- Hands-on experience with **MuleSoft** or equivalent middleware
- Experience integrating Salesforce with backend ERP systems such as **SAP**

### Data, AI, and Automation
- Knowledge of **Salesforce Data Cloud** ingestion and activation patterns
- Exposure to **Agentforce** or AI-driven workflow automation

### Cloud and Infrastructure
- Familiarity with **AWS**, **Azure**, or **GCP**
- Awareness of observability, logging, monitoring, and secure deployment practices

## Required Qualifications
- 3–7+ years of experience in Salesforce systems engineering or technical consulting
- Strong hands-on Salesforce development experience
- Experience supporting CRM migration or large-scale modernization programs
- Ability to operate effectively in complex, ambiguous enterprise environments
- Strong communication skills across technical and executive audiences
- Willingness to travel (primarily U.S.)

## Preferred Qualifications
- **Salesforce Certified Technical Architect (CTA)** or progress toward CTA
- **Salesforce Application Architect** and/or **System Architect** certifications
- Hands-on experience with **Salesforce Data Cloud** and **Agentforce**
- Experience integrating Salesforce with ERP systems in regulated environments

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