# Product & Growth Lead (Customer Facing)

**Company:** [Salient](https://hotfix.jobs/companies/salient)
**Location:** San Francisco, CA
**Role:** Product Management
**Salary:** $175k – $230k/yr
**Experience:** 4+ years
**Skills:** AI, Product Management, Growth Hacking, Fintech, B2B SaaS, Data Analysis, Customer Relationship Management, Enterprise Sales, Machine Learning, Product Roadmapping
**Posted:** 2026-05-07

> Leads product roadmap for AI-driven growth initiatives and optimizes enterprise customer adoption, retention, and expansion. Combines product management with hands-on customer engagement and data-driven experimentation in fintech AI space.

## Job Description

## What You'll Do
- Own the roadmap for growth-critical product initiatives
- Ship 0→1 products collaborating with engineering, research, and design from concept to launch
- Work directly with customers and prospects to understand pain points and translate insights into product opportunities
- Drive data-informed decisions on what to build and how to position it
- Build and optimize enterprise growth motions
- Establish metrics and run experiments that prove what's working
- Ensure customer requests, tickets, and issues are triaged and resolved quickly
- Act as the voice of the customer internally, ensuring feedback loops directly inform product and growth priorities
- Drive customer retention and expansion, proactively identify risks, secure renewals, and uncover opportunities to increase contract value

## What We're Looking For
**Must-Haves:**
- 4-8+ years in product, growth, or hybrid roles at fast-growing startups
- Experience building 0→1 products, ideally in AI, fintech, or B2B SaaS
- Balance of product intuition, data-driven decision-making
- Comfort working closely with engineers and researchers to ship fast in ambiguous environments
- Comfortable owning and driving customer relationship and product usage
- Track record driving measurable user or revenue growth through product improvements

**Nice to Have:**
- Background in compliance-heavy industries (fintech, lending, reg-tech)
- Technical fluency with AI/ML products
- Experience scaling enterprise adoption and driving expansion within existing accounts
- Previous experience as an early product hire building processes from scratch
- MBA

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**Canonical:** https://hotfix.jobs/jobs/feae3fad-f5e5-4b18-9cbf-182fba0d73cb