# Manager, Customer Success

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Atlanta, GA, Chicago, IL
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** Customer Success, Account Management, Enterprise Sales, Team Leadership, Coaching, Revenue Growth, Cross-Functional Collaboration, Strategic Planning, Hiring, Payments
**Posted:** 2026-06-04

> Lead and coach a team of Enterprise Customer Success Managers at Stripe, driving revenue growth and managing strategic customer relationships. Requires 7-10 years of tech sales/account management experience and 4+ years of people management.

## Job Description

## Responsibilities
- Recruit, train, and lead a team of Customer Success Managers within the Enterprise segment
- Help drive an engagement model focused on high growth accounts
- Develop both the long-term vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Inspire, motivate, and enable individual development to promote career growth of direct reports

## Requirements
- 7-10 years of technology sales or account management experience with 4+ years of progressive people management experience
- Experience leading Enterprise sales, account management and operations in an early stage, high-growth technology environment
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Demonstrated passion for Stripe’s mission

## Preferred Qualifications
- Prior experience leading a scaled customer success team
- Prior experience at a growth stage Internet/software company
- Payments experience
- Prior experience in customer success, enterprise account management, partnerships and/or business development

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