# Enterprise Customer Success Manager

**Company:** [Juicebox](https://hotfix.jobs/companies/juicebox)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $205k – $265k/yr
**Experience:** 6+ years
**Skills:** Customer Success, Strategic Account Management, Enterprise Saas, Renewals, Expansion Revenue, Stakeholder Management, Executive Engagement, ROI Analysis, QBRs, Change Management
**Posted:** 2026-06-11

> Owns a portfolio of enterprise customers, driving onboarding, adoption, expansion, and renewal while serving as a trusted AI workflow advisor. Requires 6+ years in Customer Success or Enterprise SaaS with proven commercial ownership.

## Job Description

## Responsibilities
- Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
- Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
- Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
- Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
- Identify and close expansion opportunities across teams, stakeholders, and product offerings.
- Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
- Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
- Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

## Requirements
- 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
- Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
- A track record of exceeding commercial goals and driving customer growth.
- The ability to manage multiple customer conversations and priorities simultaneously.
- A builder mindset and comfort operating in ambiguity before a playbook exists.
- Executive presence and confidence engaging senior stakeholders.
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

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