# Customer Activation Manager, Commercial

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $97k – $148k/yr
**Experience:** 3+ years
**Skills:** Project Management, NetSuite, Quickbooks, Xero, Sage, Account Management, Customer Onboarding, B2B Sales, Financial Services, Product Operations
**Posted:** 2026-03-05

> Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.

## Job Description

## What You'll Do
- Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
- Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout
- Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized
- Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
- Participate in hiring decisions, including interviewing, selection, and onboarding of new team members
- Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows

## What You Need
- Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast paced environment

## Nice to Haves
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup

## Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you (Partially covered for your dependents, One Medical annual membership)
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)

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