# Principal Presales Product Specialist

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $139k – $193k/yr
**Experience:** 7+ years
**Skills:** Solutions Architecture, Presales, Sales Engineering, Technical Discovery, Proofs Of Concept, Executive Presentations, Identity Verification, Authentication, Security, Fraud Prevention, Compliance, Encryption, Audit Logging, Data Residency
**Posted:** 2026-09-08

> Leads complex presales solution architecture and validation for multi-product customer environments, serving as a technical authority on trust, identity, security, fraud, and compliance. Requires 7+ years of presales experience and strong executive communication.

## Job Description

## Responsibilities
- Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems across teams, regions, and lines of business.
- Lead technical discovery, solution mapping, and validation through workshops, demonstrations, and proofs of concept.
- Scope and validate solution architectures, removing architectural risk and securing stakeholder alignment.
- Create and deliver executive- and architect-ready presentations covering tradeoffs, implementation paths, and long-term platform vision.
- Document customer patterns, technical shifts, and competitive signals to generate actionable product feedback.
- Drive Product and R&D interlock, go-to-market product escalations, and product development lifecycle feedback.
- Serve as a thought leader on trust, identity, security, fraud, and compliance trends.

## Requirements
- 7+ years of progressive presales experience, including solutions engineering, sales engineering, specialist overlay, or complex solution architecture.
- 4+ years of experience in at least one trust-related domain, such as identity verification, authentication, security, fraud/abuse, or compliance.
- Experience leading and winning complex, multi-stakeholder solution cycles from discovery through architecture, validation, and proposal support.
- Strong executive communication skills, including the ability to explain architecture narratives and tradeoffs to C-level and senior technical audiences.
- Proven ability to build cross-functional partnerships with Sales, Solutions Engineering, Product, Engineering, and Marketing.
- Experience capturing and communicating customer requirements and trends to influence product strategy and roadmaps.

## Nice-to-haves
- Experience serving as a regional technical authority through standard-setting, coaching, and asset creation.
- Experience building repeatable architectures and plays that scale across teams.
- Experience partnering with Product and Product Marketing on positioning, roadmap feedback, and launch readiness.
- Familiarity with encryption and key-management concepts, audit logging, incident response, A2P/10DLC, and data-residency architectures.
- Experience across multiple product areas within a platform or API company, including messaging, voice, contact center, and data capabilities.

## Compensation and Benefits
- Estimated annual pay ranges vary by location: $138,872–$173,590; $146,592–$183,240; or $154,304–$192,880.
- May be eligible for equity and commissions.
- Benefits include healthcare insurance, 401(k), paid sick time, paid personal time off, and paid parental leave.
- Approximately 25% travel is anticipated.

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