# Head of Product Operations

**Company:** [Canary Technologies](https://hotfix.jobs/companies/canary-technologies)
**Location:** New York, NY
**Role:** Product Operations
**Salary:** $200k – $240k/yr
**Experience:** 7+ years
**Skills:** SQL, omni, Amplitude, Looker, BI Tools, analytics stack, kpi frameworks, product lifecycle management, instrumentation standards, event taxonomy, dashboard development, Data Modeling
**Posted:** 2026-07-10

> Owns the operating systems for a 140-person EPD org: analytics infrastructure (Omni/Amplitude stack, metrics, dashboards), alpha-beta-GA lifecycle processes with GTM, and structured PM onboarding. Requires 7+ years building durable product operations systems, strong SQL/BI skills, and program management expertise at scaling B2B SaaS companies.

## Job Description

## Responsibilities
**Product Analytics — durable infrastructure**
- Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product.
- Ensure any PM or exec can pull a trustworthy number without having to ask who to trust.

**Product Lifecycle — recurring process**
- Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it — including the RACI for each phase, the handoff gates, and who tells GTM what and when.
- Manage the communication and process around changes to existing products.
- Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals.

**PM Onboarding — repeatable system**
- Own new-PM onboarding as a designed program, not an ad-hoc handoff. It should be tied to the PM ladder and produce consistent ramp times regardless of who's running it.

**Chief of Staff — leverage work**
- Take on one-off high-leverage work (offsites, annual planning, cross-functional initiatives) as assigned.

## Qualifications
- 7+ years in product operations, strategy & operations, analytics, or a related role — ideally at a B2B SaaS company that scaled through complexity.
- A builder of systems, not a manager of tasks. You've owned infrastructure that kept running after you moved on to the next thing.
- Strong SQL and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar) — you can build dashboards and data models yourself, not just direct others to.
- Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders.
- Sharp program manager who can run the alpha → beta → GA lifecycle process across a multi-product org without losing the details.
- Excellent communicator — you can translate messy operational realities into clear frameworks and get buy-in from engineers, PMs, and execs alike.
- Bonus: experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company.

## Compensation
Target cash compensation ranges from $200,000-$240,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

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