# Senior Ocean Planning Associate

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Bangkok, Thailand
**Role:** Business Operations
**Experience:** 5+ years
**Skills:** Freight Forwarding, Ocean Carrier Operations, Logistics Planning, Tpeb Trade Lane, Carrier Bookings, Allocation Management, Equipment Control, Fulfillment Management Tool, Data Automation, Process Improvement, Carrier Kpis
**Posted:** 2026-08-18

> Owns ocean freight space planning, carrier bookings, allocation management, and exception resolution for Thailand exports on the TPEB trade lane. Requires a bachelor's degree, 5–7 years of logistics or carrier operations experience, carrier-office relationships, and Thai and English fluency.

## Job Description

## Responsibilities

### Ocean Planning & Execution
- Manage the full cycle of shipment planning and bookings, from forecasting and allocation control to SO release.
- Coordinate daily with Account Management, Procurement, Allocation & Yield, and carrier offices to secure capacity and protect critical shipments.
- Maintain accurate space visibility across Flexport systems, including FFA and the Fulfillment Management Tool (FMT), and maintain sailing schedules.
- Drive optimal space utilization while ensuring compliance with carrier allocation rules and performance metrics.

### Carrier Performance & Exception Handling
- Serve as the first point of escalation for booking exceptions, space shortfalls, and service disruptions.
- Leverage relationships with carrier local offices to resolve issues quickly, including SO pushes, equipment release, and rollover prevention.
- Monitor carrier KPIs, including on-time performance, equipment availability, and service quality, and flag trends to Procurement and Operations Excellence teams.

### Process Improvement & Market Insights
- Identify workflow gaps and propose process enhancements to improve speed and accuracy.
- Share market intelligence and seasonal trends across internal teams to support trade-lane strategy.
- Partner with Product and Engineering to enhance planning tools and data automation.

## Requirements
- Bachelor's degree.
- 5–7 years of experience in freight forwarding, ocean carrier operations, or logistics planning.
- Proven experience working closely with carrier local offices or directly in a carrier customer service role.
- Strong understanding of TPEB trade lanes, allocation cycles, and equipment control.
- Excellent communication skills in Thai and English.
- Detail-oriented, calm under pressure, and highly organized.
- Proactive, data-driven problem solver who thrives in a fast-moving environment.

## Professional Development
- Advance skills in process design, complex customer problem-solving, consensus building, hypothesis-driven experimentation, and root-cause analysis.
- Learn to lead small teams executing day-to-day tactical tasks, operate effectively in ambiguity, and shape team strategy.
- Develop subject-matter expertise in ocean and network operations.
- Pursue future paths in procurement, specialist supply chain roles, client advisory, account management, or team leadership.

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