# Customer Solutions Engineer

**Company:** [Fivetran](https://hotfix.jobs/companies/fivetran)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $80k – $97k/yr
**Skills:** SQL, APIs, yaml, JSON, Zendesk, Datadog, logicmonitor, Snowflake, BigQuery, dbt, ETL, Conversational AI
**Posted:** 2026-07-21

> Provide frontline technical support to dbt Labs customers via tickets, email, and video. Troubleshoot issues, resolve problems, build product expertise, improve documentation, and collaborate cross-functionally while using conversational AI tools.

## Job Description

## What You’ll Do
- Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas
- Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
- Take ownership of customer issues, from initial troubleshooting through to resolution
- Enhance our documentation, ensuring it's both technically accurate and easy to understand
- Proactively seek out professional development opportunities, always aiming to bring more to the team and our users
- Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product
- Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience
- Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation

## Skills We’re Looking For
- Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
- Exceptional written and verbal communication skills
- A genuine drive for solving problems and helping others
- A strong technical foundation, especially within a SaaS support environment
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
- Experience building documentation or technical how-to guides using a variety of media (text, images, video)
- A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks
- Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content

## Bonus Skills
- Hands-on experience with YAML or JSON structures
- Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
- A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
- Ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
- Practical experience with dbt

## Technologies You’ll Use
- dbt (Core and dbt platform)
- SQL
- APIs
- YAML/JSON
- Zendesk
- Datadog or LogicMonitor
- Common data warehouses (e.g. Snowflake, BigQuery)

## Perks and Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

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**Apply:** https://hotfix.jobs/jobs/fd5c41af-d595-4f31-813e-f75087947cd0
**Canonical:** https://hotfix.jobs/jobs/fd5c41af-d595-4f31-813e-f75087947cd0