# Head of Deployments

**Company:** [Assembled](https://hotfix.jobs/companies/assembled)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $240k – $300k/yr
**Experience:** 8+ years
**Skills:** Project Management, Capacity Planning, P&L Management, Sales Enablement, ai adoption, Change Management, services pricing, technical onboarding, sow scoping, time-to-value
**Posted:** 2026-08-03

> Leads the customer Deployments function, overseeing technical onboarding, implementation strategy, services revenue, P&L planning, and a team of Deployment Strategists. The role requires customer-facing leadership, professional-services experience, operational discipline, and the ability to build scalable deployment processes.

## Job Description

## Responsibilities
- Own Deployments end to end: technical onboarding, project management, and time-to-value for new customers across segments, including AI deployments.
- Lead and develop the Deployment Strategist team, including coaching, capacity planning, and feedback loops.
- Build repeatable, scalable deployment processes from an unstructured, high-ambiguity starting point.
- Own the Sales-to-Deployment handoff, including pre-sales support, scoping accuracy, SOW guardrails, and delivery alignment.
- Own the revenue number and P&L plan; create Services packages, enable Sales, and book $1M in Services revenue over the next 12 months.
- Benchmark and improve time-to-value, especially for customers spending $100K+.
- Serve as the escalation point for at-risk deployments by diagnosing root causes, unblocking work, and reporting status to leadership.
- Own the systems and tooling for project tracking and capacity planning.
- Partner with Product and Support to address recurring implementation issues.

## Requirements
- Strong customer-facing orientation and communication skills, with comfort in executive meetings and detailed deployment planning.
- Hands-on builder’s mindset and ability to create structure and repeatability from scratch.
- People leadership experience managing a team of 8+ with a proven track record of success.
- Comfort with pre-sales and value framing, particularly for AI adoption and change-management contexts.
- Services or professional-services leadership experience, including running a P&L, pricing engagements, or making build-versus-partner decisions.
- Startup, consulting, or services experience.
- Curious, proactive, and accountable approach with a passion for customer outcomes.

## Compensation and Benefits
- Estimated on-target earnings: **$240,000–$300,000**, structured as an 80/20 split between base salary and variable compensation.
- Stock options are included in the compensation package.
- Medical, dental, and vision benefits.
- Flexible time off.
- Monthly credits for professional development, wellness, Assembled customers, and commuting.
- Paid parental leave.
- Onsite work model with catered lunches Monday through Friday, snacks, and beverages in the San Francisco and New York offices.
- 401(k) plan enrollment.

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