# KYB/KYC Operations Associate, Bridge

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Business Operations
**Experience:** 2+ years
**Skills:** Kyc, Kyb, AML, Risk Assessment, Fraud Detection, Compliance, Financial Crimes, Fintech, Payments, Investigations
**Posted:** 2026-08-06

> Conducts KYC and KYB investigations, evaluates customer risk, and supports compliance operations for the Mexican market. The role requires 2+ years of risk or customer-facing experience, strong English communication, investigative judgment, and onsite availability.

## Job Description

## Responsibilities
- Conduct thorough Know Your Customer (KYC) reviews during onboarding, verifying customer documentation in compliance with Mexico's regulatory requirements.
- Apply knowledge of KYC, KYB, and anti-money laundering (AML) regulations specific to Mexico's financial services industry.
- Evaluate complex customer information, assess documentation legitimacy, and determine appropriate customer risk profiles.
- Handle high-complexity KYC and KYB assignments and promptly resolve requests from internal teams, financial partners, and external parties.
- Follow process documentation and draft clear investigative summaries and analyses, including regulatory reports for submission to relevant authorities.
- Help build a new team and operational culture focused on robust KYC and compliance practices.
- Identify and escalate suspicious customer activity or high-risk profiles for further investigation.
- Collaborate with compliance and fraud teams on risk management and mitigation in the Mexican market.

## Requirements
- Excellent conversational, written, and reading skills in English; bilingual communication ability.
- 2+ years of professional experience in risk or customer-facing roles in a fast-paced environment.
- Resilience and adaptability in evolving environments, including the ability to navigate ambiguity and pressure.
- Structured, logical, disciplined approach to problem-solving with strong accuracy and attention to detail.
- Ability to independently analyze complex data and make sound, defensible investigative decisions.
- Ability to identify operational gaps and implement process improvements.
- Strong written, verbal, and interpersonal communication skills.
- Full availability to work 100% onsite at the Reforma, CDMX office.

## Nice-to-haves
- Experience in a startup or technology-driven company.
- Knowledge of payments and the fintech industry.
- Technical or professional background in KYC, KYB, risk, or financial crimes.
- Experience working within an operational queue.

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