# AI Operations Associate

**Company:** [Flaglerhealth](https://hotfix.jobs/companies/flaglerhealth)
**Location:** Remote
**Role:** Business Operations
**Salary:** $100k – $150k/yr
**Experience:** 1+ years
**Skills:** Python, JavaScript, APIs, LLMs, Agent Frameworks, Prompt Engineering, Ehr Integrations, Automation, Workflow Automation, AI Tools
**Posted:** 2026-06-24

> Design, build, and scale AI and automation systems powering back-office and clinical operations. Own automation roadmap, EHR integrations, and AI tooling while partnering with Engineering, Product, and Ops.

## Job Description

## Key Responsibilities
- **Automation Ownership**: Own the company's automation roadmap and consistently deliver measurable operational leverage against it.
- **AI Ops Scaling**: Stand up and scale the AI Operations function, with responsibility for hiring, onboarding, and developing additional operators and engineers as the company grows.
- **Workflow Discovery**: Stay close to the field by shadowing clinical and back-office teams to deeply understand workflows and identify the highest-ROI automation opportunities.
- **Automation Playbooks**: Refine and operationalize repeatable, scalable processes for capturing workflows, shipping automations, and monitoring them in production.
- **EHR Integrations**: Lead data integrations across major EHRs (eClinicalWorks, Athena, NextGen, and others) and own the contracts, error handling, and reliability of those pipelines.
- **Tooling Strategy**: Evolve the automation stack to match the workflow—APIs and portal integrations where possible, browser and desktop automation where necessary, and screen-level robots for last-mile flows.
- **AI Enablement**: Stand up and maintain internal AI tooling (LLMs, agent frameworks, knowledge assistants) and train teammates to become power users of AI in their daily work.
- **Vendor Management**: Lead scoping and execution with automation vendors, holding them to delivery, quality, and reliability standards.
- **Cross-Functional Alignment**: Partner closely with Engineering to align on integration patterns, data contracts, and what belongs in product vs. ops.
- **Team Leadership**: Coach and develop the team on AI tools through structured training, hands-on support, and ongoing guidance.
- **Hiring & Scaling**: Continue building a high-performing AI Ops team with strong culture, accountability, and execution discipline.
- **Operational Discipline**: Enforce rigorous documentation, monitoring, and change-management practices to support data-driven decision-making and reliable production systems.
- **Customer Voice**: Serve as a key conduit between operators, clinicians, and internal teams, informing product and roadmap strategy with workflow-level insight.

## Requirements
- 1–3 years of experience in management consulting, software engineering, product management, or a similar analytical/technical role — ideally with exposure to high-growth or ambiguous environments.
- Strong problem-solving instincts with a bias toward action: comfortable scoping an ambiguous problem, breaking it down, and shipping a working solution end-to-end.
- Genuine fluency with modern AI tooling — LLMs, agent frameworks, prompt engineering — and a clear sense of where AI works well versus where it breaks down.
- Hands-on technical aptitude: comfortable with APIs, light scripting (Python, JavaScript, or similar), and picking up new tools quickly.
- Exposure to healthcare, operations, or regulated industries is a plus, but not required.
- Strong written and verbal communication; able to translate between technical and non-technical stakeholders and write clearly for leadership.
- Comfort working cross-functionally with Engineering, Product, and Operations, and an ownership mindset about outcomes rather than scope.
- Bachelor's degree or equivalent practical experience.

## Nice-to-Haves
- Healthcare, operations, or regulated industries exposure

## Compensation & Benefits
- OTE (cash): $100,000-$150,000
- Equity: Competitive equity package
- PTO: Flexible paid time off policy
- Benefits: Health, dental, vision insurance

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