# Project Manager, Software Operations

**Company:** [Nuro](https://hotfix.jobs/companies/nuro)
**Location:** Mountain View, CA
**Role:** Technical Program Management
**Salary:** $87k – $118k/yr
**Experience:** 4+ years
**Skills:** Notion, Confluence, Airtable, Jira, Process Design, Taxonomy Design, Qa Procedures, Rubrics, Vendor Management, Calibration Sessions
**Posted:** 2026-05-14

> Leads process improvements for Software Operations team, refining QC procedures, rubrics, taxonomy, and documentation while aligning offshore vendors. Requires 4+ years in project management or operations in tech, strong pattern recognition, and tools like Jira/Notion.

## Job Description

## Responsibilities

### Procedures and Rubrics
- Turn vague or inconsistent QC procedures into something anyone can execute confidently
- Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework
- Keep every change traceable so the team always knows what improved and why

### Taxonomy and Categorization
- Audit the classification framework for defects, labeling outputs, and operational findings
- Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens
- Catch and correct drift before it quietly undermines consistency

### Embedded Observation
- Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet
- Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit
- Turn those observations into a regular cadence of clear, actionable recommendations to leadership

### Offshore Vendor Alignment
- Keep the offshore QC team current on procedures, rubrics, and taxonomy
- Run calibration sessions that close the gap between how standards are written and how they're applied
- Build relationships with vendor account managers so problems surface early, not late

### Documentation
- Own documentation that is clear, current, and built to outlast any one person
- Roll out changes so they land consistently across every team that needs them

## Requirements
- 4+ years in project management, operations, process design, or QA in a software or tech environment
- A track record of improving procedures, rubrics, or classification frameworks, not just executing against them
- Sharp pattern recognition and the communication skills to turn observations into clear recommendations
- Strong written communication: your procedures and rubrics leave no room for misreading
- Comfort with tools like Notion, Confluence, Airtable, Jira, or similar

## Nice-to-Haves
- Experience in robotics, autonomy, mapping, or visual software environments
- Familiarity with U.S. roadways and driving behavior
- Experience coordinating offshore or distributed contractor teams
- A background in taxonomy, ontology, or classification system design
- Experience running inter-rater reliability or calibration programs

## Compensation
- Base salary range: $87,000 - $118,000
- 12 month term position

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