# AI Support Engineer, Government - Washington, D.C.

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Washington, DC
**Role:** Support Engineering
**Salary:** $180k – $260k/yr
**Experience:** 8+ years
**Skills:** OpenAI API, Python, ChatGPT, Codex, Saas Troubleshooting, FedRAMP, Scripting, AI Automation, Technical Support, Troubleshooting
**Posted:** 2026-03-16

> Provides technical support to government customers, troubleshooting complex AI product issues under FedRAMP, scripting automations with Python/OpenAI tools, and partnering cross-functionally to scale operations. Requires 8+ years experience and expert problem-solving.

## Job Description

## Responsibilities
- Support public sector customers, including U.S. Government agencies under FedRAMP, by troubleshooting issues and translating security/compliance needs.
- Solve complex customer problems and provide ownership/education on platforms.
- Serve as foremost expert on OpenAI products.
- Act as last line of defense before Product/Engineering, partnering to resolve issues.
- Use scripting and AI (e.g., Codex, ChatGPT, OpenAI API) to improve tooling and automate processes.
- Create scalable solutions from customer issues, partnering with product and Go-To-Market teams.
- Orchestrate agentic improvements to operations.
- Foster supportive team culture.
- Provide on-call support, including holidays/weekends.

## Requirements
- 8+ years in user operations, technical support, or support engineering, ideally in tech startups.
- Comfortable using emerging tech (Codex, ChatGPT, OpenAI API) to script/engineer code (e.g., **Python**) for automation.
- Expert-level SaaS troubleshooting; rapid grasp of new tech/concepts.
- Strong critical thinking, problem-solving, communication of technical issues.
- Thrive in ambiguity, adapt to change, build relationships.
- High capacity for context-switching and multiple projects.

**Preferred:** Bachelor’s degree in Computer Science, Computer Engineering, or equivalent.

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