# Tax Services Manager

**Company:** [April](https://hotfix.jobs/companies/april)
**Location:** Remote
**Role:** Other
**Salary:** $114k – $125k/yr
**Experience:** 5+ years
**Skills:** Team Leadership, Kpi Management, Operations Management, Tax Preparation, Customer Escalations, Cross-Functional Collaboration, Technical Aptitude, Remote Team Management
**Posted:** 2026-07-13

> Lead a remote team of tax professionals delivering tax preparation and consultations for high-net-worth and small business clients. Oversee operations, drive KPIs, build culture, and collaborate with product/engineering teams to improve AI-powered tax tools.

## Job Description

## Key Responsibilities
- Lead a remote team of Tax Experts delivering high-quality tax preparation and video consultations to customers of april's partners, including high-net-worth and small business clients.
- Oversee daily tax practice operations, including capacity management, productivity, funnel performance, customer escalations and adherence to SLAs.
- Drive team performance to consistently meet or exceed KPI targets for customer satisfaction, service quality, and productivity.
- Build a productive, high-energy, and supportive team culture that aligns with april’s values.
- Develop systems and workflows to drive consistency, compliance, and efficiency.
- Act as the voice of the customer—surfacing pain points, team insights, and opportunities for improvement to product, engineering, and operations teams.
- Collaborate cross-functionally to test, launch and improve products, services, and expert tools.

## Requirements
- 5+ years of experience managing customer-facing or operations teams in a fast-paced, high-volume environment, preferably in a remote setting.
- Proven ability to lead high-performing teams and foster a supportive culture while achieving KPI targets for productivity, efficiency, throughput, and customer satisfaction.
- Strong technical aptitude; able to identify, assess, and clearly explain product issues to the engineering team for resolution.
- Willing to work outside of standard business hours, including evenings and weekends, as needed during our peak season from January through April.
- A self-starter mindset—comfortable with change, learning by doing, and excited to help shape the future of the tax industry.

## Nice-to-Haves
- Active EA or CPA credential and tax preparation experience.

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