# Content Designer

**Company:** [Justworks](https://hotfix.jobs/companies/justworks)
**Location:** New York, NY
**Role:** Content Design
**Salary:** $121k – $151k/yr
**Experience:** 3+ years
**Skills:** content design, Technical Writing, knowledge management, content operations, content management systems, taxonomy, metadata, content modeling, structured content, documentation platforms, content governance, publishing workflows
**Posted:** 2026-07-22

> Content Designer responsible for maintaining and improving an internal knowledge base, creating/editing documentation, and supporting content operations, governance, and workflows in partnership with cross-functional teams. Requires 3+ years in content design, technical writing, or knowledge management with strong organizational and collaboration skills.

## Job Description

## What You Will Work On

- Maintain and improve the health of our internal knowledge base by identifying outdated, duplicate, or incomplete content
- Identify opportunities for improvements to our knowledge system and design features that enable our stakeholders to do their best work
- Partner with subject matter experts and contributors to create, edit, and publish high-quality documentation
- Support content operations by coordinating reviews, managing publishing workflows, and improving contributor experiences
- Apply content standards, templates, metadata, and taxonomy to improve consistency and discoverability
- Monitor the quality and organization of knowledge content, proactively recommending improvements
- Help develop and refine reusable content structures, authoring templates, and documentation patterns
- Support governance efforts by helping ensure knowledge remains accurate, current, and aligned with organizational standards
- Use data, feedback, and content audits to identify opportunities for continuous improvement
- Collaborate with designers, product managers, engineers, researchers, and operations teams to improve how knowledge supports the business

## How You Will Do Your Work

Success in this role is anchored in the following competencies:

- **Content stewardship** — Take ownership of content quality and proactively improve the health of the knowledge base over time.
- **Organization and attention to detail** — Enjoy organizing complex information with a strong eye for consistency, clarity, and accuracy.
- **Content operations mindset** — Understand that great content depends on effective workflows, contributor support, and repeatable processes.
- **Collaboration** — Build trusted relationships with subject matter experts and cross-functional partners.
- **Continuous improvement** — Identify opportunities to improve documentation, authoring workflows, and content organization.

## Qualifications

- 3+ years of experience in content design, technical writing, content operations, knowledge management, documentation, or a related field
- Experience working with content management systems, documentation platforms, or knowledge bases
- Experience editing or managing documentation created by multiple contributors
- Experience supporting content governance, publishing workflows, or documentation processes
- Familiarity with one or more of the following: knowledge management systems, technical documentation, content operations, taxonomy or metadata, content modeling or structured content
- Strong writing, editing, and organizational skills
- Comfortable managing multiple content initiatives while balancing quality and speed
- Interest in improving how structured knowledge supports search, automation, and AI-enabled experiences

## Compensation

The base wage range for this position based in our New York City Office is targeted at $121,000.00 to $151,000.00 per year.

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