# Senior Client Success Manager (Large Market)

**Company:** [Garner Health](https://hotfix.jobs/companies/garner-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $120k – $140k/yr
**Experience:** 5+ years
**Skills:** Client Relationship Management, Stakeholder Management, Project Management, Kpi Analysis, Data-Driven Decision Making, Executive Communication, Cross-Functional Collaboration, Account Retention, Healthcare Benefits Knowledge, Presentation Development
**Posted:** 2026-05-18

> Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.

## Job Description

## Responsibilities
- Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts), ensuring a consistently high-quality client experience.
- Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
- Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
- Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs.
- Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.
- Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals.
- Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
- Represent the company in virtual and in-person client-facing sessions (up to 25% travel).
- Develop and deliver high-quality client reports, presentations, and educational sessions.

## Requirements
- 5+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry.
- Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments.
- Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail.
- Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI.
- Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment.
- Proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams.
- Desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

## Compensation and Benefits
- Salary range: $120,000 - $140,000.
- Eligible for equity incentive and competitive benefits plans, including flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health, and more.

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