# Senior Client Success Field Partner

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** O'ahu, HI
**Role:** Customer Success
**Salary:** $70k – $88k/yr
**Experience:** 5+ years
**Skills:** Hardware Installation, Networking Devices, Low-Voltage Wiring, Hardware Troubleshooting, Software Training, Client Relationship Management, Technical Support, Upselling, Restaurant Industry Experience
**Posted:** 2026-06-29

> Senior Client Success Field Partner responsible for on-site hardware installation, configuration, client training, troubleshooting, and relationship management for SpotOn's restaurant technology solutions. Requires 2+ years restaurant management experience, strong technical and interpersonal skills, and frequent travel.

## Job Description

## Responsibilities
- Install and configure SpotOn hardware, peripherals, networking devices, and complete additional implementation tasks.
- Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations.
- Deliver comprehensive hands-on client training and live support to ensure confident use of SpotOn software and features.
- Perform on-site health check-ins to confirm system functionality and client satisfaction.
- Conduct on-site hardware demonstrations as needed.
- Build and maintain strong, trusted client relationships through regular in-person and remote engagement.
- Respond to and resolve escalated support tickets promptly and professionally.
- Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues.
- Communicate technical concepts clearly to non-technical users.
- Identify opportunities to upsell additional products and services based on client needs.
- Develop and execute strategies to generate referrals from satisfied clients.
- Travel frequently to and from client locations (some night and weekend work may be required).

## Requirements
- 2+ years of management experience working in the restaurant industry.
- 2+ years experience building and maintaining strong relationships with clients.
- Excellent interpersonal and communication skills.
- Strong proficiency in troubleshooting hardware and software issues.
- Solid understanding of low-voltage wiring and power outlets.
- Strong problem-solving skills and ability to handle support escalations calmly.
- Proficiency in training end-users in software applications, preferably face-to-face.
- Ability to work independently, manage time effectively, prioritize tasks, and meet deadlines.
- Ability to travel and work on-site at various client locations.
- Associate’s Degree (minimum).
- Must be able to remain stationary 50% of the workday, move about client sites, kneel as needed, and lift/carry equipment up to 25 pounds.

## Nice-to-Haves
- Technical certifications or diplomas in information technology, computer science, electronics, or related fields.
- Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals.
- Familiarity with low-voltage wiring principles, identification, and verification of wiring connections.

## Similar roles

- [Senior Billing Success Manager (B2B SaaS)](https://hotfix.jobs/jobs/6a06c256-50d7-4fd9-bfff-7e365b2bc909) - Prompt Health - Remote - $70k – $110k/yr
- [Senior Member Support Specialist](https://hotfix.jobs/jobs/597b48a0-2c8e-4c3f-8fb6-090f64794e10) - Collective Intelligence Project - Remote - $75k – $85k/yr
- [Senior Customer Success Manager, Commercial](https://hotfix.jobs/jobs/25339b66-5f48-4d28-a50a-7073dcb75c5a) - 1Password - Remote - $75k – $105k/yr
- [Client Onboarding Manager](https://hotfix.jobs/jobs/31ebf28e-cff3-4019-b3c6-47bd7a81f362) - SpotOn - Chicago, IL - $78k – $100k/yr
- [Senior Team Lead, Customer Onboarding](https://hotfix.jobs/jobs/b3e35f37-d538-4d8b-8adf-335d8015dcce) - ZoomInfo - Bethesda, MD - $78k – $123k/yr

**Apply:** https://hotfix.jobs/jobs/fc27d546-e202-4608-9bbf-dd1d93ea7cc1
**Canonical:** https://hotfix.jobs/jobs/fc27d546-e202-4608-9bbf-dd1d93ea7cc1