# AI Solutions Specialist

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Unspecified
**Role:** Solutions Architecture
**Salary:** $86k – $95k/yr
**Experience:** 2+ years
**Skills:** AI, LLMs, Prompt Engineering, n8n, Make, Zapier, Salesforce, Gainsight, Gong, Pendo, RAG, API Integrations, Workflow Automation
**Posted:** 2026-06-29

> Hands-on AI Solutions Specialist configuring no-code/low-code AI agents, workflows, and automations across CRM and customer platforms (Salesforce, Gainsight, n8n, Zapier) to drive customer success, retention, and efficiency. Requires AI fluency, workflow automation experience, and 2+ years in customer success or similar SaaS roles.

## Job Description

## Key Responsibilities
- Identify high-impact opportunities where AI agents and automations can improve customer adoption, retention, and operational efficiency.
- Design and execute AI-driven customer success programs including digital journeys, automated interventions, and agent-led workflows.
- Translate business requirements into working prototypes and production-ready solutions using no-code and low-code tools, LLM APIs, and prompt engineering.
- Drive continuous optimization of AI programs based on performance data and customer feedback.
- Design and implement workflow orchestration pipelines using tools such as n8n, Make, Zapier, or custom-built logic layers.
- Integrate AI solutions across enterprise platforms (Salesforce, Gainsight, Gong, Pendo) via APIs, webhooks, and middleware.
- Manage data flows between systems, ensuring reliability and scalability of AI-driven processes.
- Develop, test, and iterate on prompt engineering strategies to maximize model accuracy, consistency, and performance.
- Apply RAG (Retrieval-Augmented Generation) patterns and evaluation frameworks to improve solution quality.
- Build feedback loops to continuously refine deployed AI models and agents based on real-world usage data.
- Monitor AI program performance (engagement, success rates, efficiency metrics) and translate data into actionable improvements.
- Instrument AI solutions with performance tracking (latency, success rates, engagement metrics, cost efficiency).
- Help maintain dashboards and reports that show how AI solutions are performing.
- Partner with Customer Success, Product, Engineering, Operations, and Enablement to embed AI into core workflows and customer engagement strategies.
- Act as a subject matter expert on AI capabilities within the team.
- Stay current on emerging AI capabilities, model releases, and agentic frameworks.

## Minimum Qualifications
- Solid understanding of AI/LLM concepts and ability to translate “agentic” capabilities into practical business outcomes (AI Aptitude).
- Practical experience with workflow automation and orchestration tools (n8n, Make, Zapier, or equivalent).
- Ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights.
- Ability to present AI outcomes and program results to internal stakeholders, framing technical capabilities in terms of business value.
- Judgment about responsible AI deployment, especially in a regulated environment.
- Ownership mindset with bias toward execution and comfort with ambiguity.
- Experience with CRM or Customer Success platforms (Salesforce, Gainsight, or similar).
- Ability to work collaboratively across teams and influence without authority.
- Bachelor’s degree or equivalent combination of education and relevant experience.

## Preferred Qualifications
- 2–4 years in Customer Success, Professional Services, support operations, or similar customer-facing role at a SaaS or technology company.
- Direct experience in a healthcare, regulated, or enterprise B2B SaaS environment.
- Hands-on experience with prompt engineering, building automations, or configuring an AI agent.
- Experience integrating enterprise platforms (Salesforce, Gainsight, Gong, Pendo) via APIs or webhooks.
- Familiarity with reporting tools such as Salesforce reports, Power BI, Tableau, or Gainsight dashboards.
- Prior experience writing process documentation, runbooks, or playbooks.
- Experience navigating compliance, privacy, or regulatory constraints (HIPAA, SOC 2).
- Industry domain expertise in healthcare; familiarity with EHR ecosystems, HL7/FHIR, or clinical data workflows.
- Experience contributing to cross-functional projects spanning Customer Success, Product, Engineering, and Operations.
- Coursework, certification, or self-directed learning in AI, data analytics, prompt engineering, or related fields.

## Similar roles

- [Implementation Analyst](https://hotfix.jobs/jobs/6cdcc616-51d5-4f1d-8cde-d1a51ca8e195) - Maybern - New York, NY - $85k – $95k/yr
- [Associate Customer Enablement Architect](https://hotfix.jobs/jobs/389d215a-abcc-4c0b-91fa-b57ceef38a6d) - Databricks - Bellevue, WA - $87k – $119k/yr
- [Associate Customer Enablement Architect](https://hotfix.jobs/jobs/027ba300-a826-49dc-8416-8c821a306965) - Databricks - Bellevue, WA - $87k – $119k/yr
- [Technical Consultant I](https://hotfix.jobs/jobs/d97aad2e-578a-4ba0-a457-dbf5430b2306) - Brex - Salt Lake City, UT - $90k – $112k/yr
- [Associate Value Engineer](https://hotfix.jobs/jobs/2bfa8a71-d193-4fcf-8621-e6f4c72dfc3e) - Celonis - New York, NY - $90k – $95k/yr

**Apply:** https://hotfix.jobs/jobs/fc13f455-171e-4517-88c6-2cc488a22ef5
**Canonical:** https://hotfix.jobs/jobs/fc13f455-171e-4517-88c6-2cc488a22ef5