# Customer Risk Strategy

**Company:** [Column](https://hotfix.jobs/companies/column)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $115k – $130k/yr
**Experience:** 2+ years
**Skills:** Risk Management, Compliance, Fintech, Metrics Analysis, Process Improvement, Strategic Reporting, Cross-Functional Collaboration, Problem Solving, Financial Services, Regulatory Affairs
**Posted:** 2026-05-14

> Develops and manages strategic risk oversight programs for fintech partners, evaluates partnership expansions, architects efficient processes, and delivers key metrics to leadership. Requires 2+ years in high-growth environments and strong problem-solving skills.

## Job Description

## Responsibilities
- Manage oversight of Column’s Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation.
- Evaluate partnership expansions. Work with our business team to manage fintech partnership expansions, collaborating with internal SMEs to evaluate and document key risk and compliance considerations.
- Architect new processes: Identify inefficiencies and build new, high-velocity processes as our partnership footprint expands.
- Drive intelligence and reporting: Deliver high-impact metrics and briefings to senior leadership and the Board of Directors, providing the data needed to make critical business decisions.

## Requirements
- 2+ years of experience in high-growth environments, including management consulting, financial regulatory agency, financial services and/or fintech
- Ability to jump into new situations, master them quickly, and solve problems with minimal friction
- Disciplined approach to managing complex workstreams and the ability to navigate high-pressure priorities across multiple teams and projects
- Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
- Attention to detail and a commitment to accuracy
- Familiarity with the banking and fintech industries is preferred, but not required - an interest in finance, risk, and technology, however, is a must
- Excitement about working in a fast-paced, deeply cross-functional space

## Compensation
- Annual base salary range: $115,000 - $130,000 + equity

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