# Contingent Workforce Generalist

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Menlo Park, CA
**Role:** People Ops
**Salary:** $98k – $129k/yr
**Experience:** 3+ years
**Skills:** Vndly, Vendor Management System, Managed Service Provider, Workday Hcm, Ms Office, Google Workspace, Slack, Zoom, Servicenow, Gemini, ChatGPT, Snowflake Intelligence
**Posted:** 2026-06-30

> Contingent Workforce Generalist providing customer service, compliance, training, and operational support for Snowflake's global contingent workforce program. Requires 3+ years customer service experience, VNDLY proficiency, and strong stakeholder management skills.

## Job Description

## Responsibilities
- Provide outstanding customer service support to employees and internal stakeholders on Contingent SnowForce Team processes, policies, and issues — adhering to team SLAs.
- Partner closely with the Global Contingent Workforce Leader and Operations Specialist to meet team goals, drive projects to completion, and solve complex problems across the organization.
- Drive compliance, education, and program-level project initiatives for the Contingent Workforce Program.
- Help manage day-to-day tactical operations including team alias management, communications, documentation, scheduling, and meeting facilitation.
- Facilitate resolutions of accommodation requests, immigration requests, cost rate analysis, and investigations for contingent workers.
- Proactively identify issues based on discussions and emerging trends, escalating appropriately to leadership.
- Create and maintain documentation around key work functions; provide training and mentoring support in areas where you serve as Subject Matter Expert.
- Conduct in-person training sessions for stakeholders on contingent workforce processes and policies.

## Requirements
- 3+ years of customer service support experience, preferably in support of a Contingent Workforce program, HR, or workforce management environment.
- Experience interacting with all levels of a professional organization, from individual contributors to senior leadership.
- Experience utilizing VNDLY Vendor Management System.
- Experience working with a Managed Service Provider.
- Demonstrated ability to exercise independent judgment and discretion while applying company policies and practices to determine appropriate action.
- Understanding of contingent workforce classifications and processes.
- Strong analytical and problem-solving skills with the ability to proactively identify and address issues before they escalate.
- Proven attention to detail and accuracy across all areas of work.
- Excellent communication skills and demonstrated experience handling sensitive matters with tact and diplomacy.
- Proficiency with MS Office, Google Suite, Slack, Zoom, ServiceNow, and the ability to leverage AI tools such as Gemini, ChatGPT, CoCo, Snowflake Intelligence, and similar technologies.
- Self-starter and fast learner capable of operating with minimal direction in a fast-paced environment.
- Collaborative mindset with a proven ability to thrive in a team environment.

## Nice-to-Haves
- Experience using Zip P2P Tool, Workday HCM.
- Experience with creating training videos.
- Ability to make things pop and show a flare using current technologies and trends.
- A fun get it done attitude and ability to think outside the box.

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