# Customer Onboarding Manager

**Company:** [Justworks](https://hotfix.jobs/companies/justworks)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $74k – $90k/yr
**Experience:** 2+ years
**Skills:** Customer Onboarding, implementation, Customer Success, Project Management, Stakeholder Management, product configuration, Payroll, Cross-Functional Collaboration
**Posted:** 2026-08-13

> Manages end-to-end customer onboarding, coordinating implementations, guiding product configuration, resolving risks, and transitioning customers successfully. Requires 2–5 years of onboarding, implementation, or customer success experience with strong project and stakeholder management skills.

## Job Description

## Responsibilities

- Serve as the main point of contact for new customers, owning the end-to-end onboarding experience.
- Project manage onboarding implementations and ensure timely completion of milestones.
- Deliver and tailor core onboarding calls based on customer needs.
- Use a consultative approach to understand customer goals and align onboarding accordingly.
- Monitor onboarding progress and drive accountability across stakeholders.
- Identify risks and blockers and lead resolution strategies across cross-functional teams.
- Provide guidance on product configuration, payroll readiness, and best practices.
- Triage and resolve customer inquiries while ensuring a high-quality, responsive experience.
- Partner with Sales to ensure a seamless transition into onboarding.
- Prepare onboarding completion summaries and transition documentation.

## Requirements

- 2–5 years of experience in customer onboarding, implementation, or customer success.
- Strong project management and stakeholder management skills.
- Ability to explain complex products or services clearly and effectively.
- Strong attention to detail and ability to manage competing priorities.
- Experience working cross-functionally in a fast-paced environment.

## Compensation

- Base wage range: **$35.58–$43.27 per hour** for the New York City office.
- Actual compensation varies based on factors including skills, relevant experience, and work location.
- Benefits and total rewards are provided according to the company’s total rewards program.

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**Apply:** https://hotfix.jobs/jobs/fb3d5488-8e53-420f-99d5-56766c5f3288
**Canonical:** https://hotfix.jobs/jobs/fb3d5488-8e53-420f-99d5-56766c5f3288