# Partner Engagement Manager

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Tampa, FL
**Role:** Customer Success
**Salary:** $150k – $180k/yr
**Experience:** 8+ years
**Skills:** Operational Planning, Military Headquarters Operations, Staff Planning, Professional Military Education, Classified Networks, Customer Support, Technical Troubleshooting, Government Bureaucracy Navigation, Product Training
**Posted:** 2026-06-23

> Own the full customer relationship at CENTCOM and USMTM, driving 100% workflow adoption of Onebrief's AI collaboration platform while serving as the primary liaison between users and product/engineering teams. Requires TS/SCI clearance and deep expertise in multi-star headquarters planning.

## Job Description

## Responsibilities
- Own the entire customer relationship, from users up to Generals
- Rapidly expand product usage until ~100% of workflows are in Onebrief through training and subtler strategies
- Clearly communicate user needs to the product team; maintain high product proficiency and excite the customer about each product improvement
- Instill the Onebrief brand image
- Enable expansion to Allies and Partners
- Lead or support exercises
- Use observations of users to recommend product improvements
- Provide face-to-face and remote customer support
- Develop understanding of customer social dynamics to support renewals and future sales
- When responding to incidents (product unavailable, broken, or not delighting the customer), coordinate with the customer and product engineering team

## Requirements
- Top Secret clearance with eligibility for SCI; ability to access DOD facilities and installations
- Onsite in Tampa, FL with travel to Saudi Arabia
- Mastery of operational planning at multi-star headquarters; ability to lead planners, Generals, and Admirals
- Technical skill to become a power user of the product and talk engineering with the customer
- Proven experience working closely with military headquarters at the tactical, operational, and strategic levels, or comparable government settings
- Exposure to staff planning through classical training in Professional Military Education or through service experience
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

## Nice-to-Haves / Cultural Fit
- Obsessed with creating value for real users
- Ambitious, scrappy, and a creative problem-solver
- Learn quickly, work iteratively, and naturally seek collaboration
- Approach work with integrity, intellectual honesty, and a low ego
- Communicate frankly, clearly, and succinctly
- Thrive as a self-starter, embracing autonomy and ambiguity

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