# IT Services Technician

**Company:** [xAI](https://hotfix.jobs/companies/xai)
**Location:** Seattle, WA, Memphis, TN
**Role:** IT Support
**Salary:** $68k – $103k/yr
**Experience:** 2+ years
**Skills:** Windows, macOS, Microsoft Office, active directory, TCP/IP, DNS, dhcp, vpn, windows server, Linux, servicenow, Jira, VMware, PowerShell, Python
**Posted:** 2026-08-06

> Provides second-line internal IT support, troubleshooting hardware, software, networks, accounts, and server systems while mentoring Level 1 technicians. Requires 2–4 years of IT experience and strong Windows, macOS, networking, ticketing, and customer-service skills.

## Job Description

## Responsibilities
- Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in person.
- Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
- Manage and administer user accounts, permissions, and access controls in systems such as Active Directory.
- Assist with the deployment, configuration, and maintenance of desktops, laptops, servers, peripherals, and software applications.
- Monitor and maintain IT systems, including patch management, updates, and basic server administration.
- Document and update IT service tickets with detailed resolutions; escalate unresolved issues to Level 3 experts or specialized teams.
- Contribute to IT knowledge-base articles and self-service wikis.
- Support system upgrades, migrations, and new technology rollouts.
- Train and mentor Level 1 technicians on troubleshooting techniques and best practices.
- Ensure compliance with IT policies, security standards, and data protection protocols.
- Provide new-hire onboarding and offboarding support.

## Requirements
- Associate's or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
- 2–4 years of experience in IT, helpdesk, or a related technical role.
- Strong knowledge of Windows, macOS, Microsoft Office Suite, and common enterprise software.
- Proficiency troubleshooting network issues involving TCP/IP, DNS, DHCP, and VPNs.
- Basic server administration experience with Windows Server and Linux.
- Experience with IT service management and ticketing tools such as ServiceNow and Jira.
- Excellent problem-solving, analytical, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.

## Nice to Have
- Familiarity with VMware, Hyper-V, Google Workspace, or Microsoft 365.
- Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL.
- Scripting experience with PowerShell, Bash, or Python for automation.
- Knowledge of cybersecurity best practices, antivirus, and endpoint protection.
- Ability to manage multiple priorities and meet deadlines under pressure.

## Compensation and Benefits
- Base salary: **$68,400–$102,600 USD**
- Equity
- Medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability insurance
- Life insurance
- Additional discounts and perks

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