# Director of Partner Solutions

**Company:** [Ascertain](https://hotfix.jobs/companies/ascertain)
**Location:** Remote
**Role:** Customer Success
**Salary:** $150k – $195k/yr
**Experience:** 5+ years
**Skills:** healthcare implementations, Customer Success, cardiology operations, ambulatory practice operations, prior authorization, revenue cycle management, ehr systems, athenaone, eclinicalworks, epic, nextgen, ai workflow automation, healthcare saas, Change Management
**Posted:** 2026-07-15

> Own strategic partnerships with cardiology organizations, leading complex AI automation implementations, serving as a trusted operational advisor to healthcare executives, and building scalable playbooks for adoption and expansion.

## Job Description

## What You'll Do
- Own strategic customer relationships from implementation through long-term adoption, growth, and renewal for Ascertain's highest-priority healthcare partners.
- Lead complex implementations, guiding customers through deployment, change management, and operational transformation.
- Serve as a trusted advisor to executive sponsors, physician leaders, and practice administrators, helping them achieve measurable operational and financial outcomes.
- Partner cross-functionally with Sales, Product, Engineering, and Clinical teams to deliver exceptional customer experiences and influence product direction.
- Identify opportunities for expansion by uncovering new use cases, demonstrating ROI, and helping customers maximize the value of Ascertain's platform.
- Build scalable playbooks and best practices that improve implementations and establish repeatable success across specialty healthcare organizations.

## What You'll Need
- 5+ years of experience leading enterprise healthcare implementations, customer success, consulting, or post-sale delivery within healthcare technology.
- Deep experience supporting cardiology physician groups or cardiovascular service lines.
- Strong understanding of ambulatory practice operations, including prior authorization, referrals, revenue cycle, scheduling, and clinical workflows.
- Proven ability to lead complex, multi-stakeholder initiatives and build trusted relationships with healthcare executives and operational leaders.
- Experience working with ambulatory EHRs such as athenaOne, eClinicalWorks, Epic, NextGen, or similar platforms.
- Excellent communication, project leadership, and problem-solving skills, with the ability to thrive in a fast-paced startup environment.
- Experience supporting enterprise health systems or large physician organizations and experience implementing AI-enabled workflow automation or healthcare SaaS platforms is a big plus.

## What You'll Bring to the Table
- **Healthcare Operator**: You understand how specialty physician practices actually function and can quickly earn credibility with clinical, operational, and executive stakeholders.
- **Strategic Advisor**: You go beyond managing projects—you help customers solve operational problems, improve workflows, and realize measurable business value.
- **Relationship Builder**: You establish trust with executives and frontline users alike, navigating complex organizations with confidence and professionalism.
- **Operational Leader**: You bring structure to ambiguity, anticipate risks, and keep complex implementations moving while balancing competing priorities.
- **Systems Thinker**: You recognize patterns across customers, identify opportunities to standardize best practices, and help build scalable processes as the company grows.
- **Builder**: You enjoy creating playbooks, refining processes, and helping define how a high-growth company serves its most strategic customers.

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