# Team Lead, Insurance Benefits

**Company:** [Justworks](https://hotfix.jobs/companies/justworks)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $97k – $107k/yr
**Experience:** 5+ years
**Skills:** Jira, Confluence, Sla Management, Ticket Management, Partnership Management, Benefits Administration, Life Insurance, Disability Benefits, Dental Benefits, Vision Benefits, Kpi Reporting, Training Development, Cross-Functional Collaboration
**Posted:** 2026-08-03

> Leads day-to-day insurance benefits operations, partner servicing, ticket and SLA management, reporting, training, and escalations. Requires five years of operations experience, partnership management expertise, strong communication and analytical skills, and advanced knowledge of employee benefits.

## Job Description

## Responsibilities

- Oversee day-to-day team benefits operations, including recurring stand-ups, ticket assignment and tracking, SLA adherence, response reviews, ad hoc emails, and escalated tickets.
- Evaluate current processes and create policies for servicing guidelines.
- Track and maintain external and internal partner SLAs.
- Own internal tickets and emails.
- Monitor and report ticket statuses, SLA issues, and other KPIs on a weekly, monthly, and quarterly basis.
- Resolve associate inquiries and escalations related to ticket- and email-based responsibilities.
- Maintain and improve reference and training materials.
- Identify trends and provide additional training when necessary.
- Manage new-hire onboarding and training schedules.
- Lead partner calls by relaying operational issues, feedback, and questions.
- Triage incoming issues and inquiries, escalating to Product, Engineering, or Legal when appropriate.
- Develop solutions for new issues using available resources and systems.
- Develop coaching relationships through regular check-ins.
- Build productive relationships with internal teams, including CSO and Sales.

## Requirements

- 5 years of experience in an operations role.
- Extremely detail-oriented with strong time-management skills.
- Strong analytical, written, and verbal communication skills.
- Experience in a fast-paced, data-driven environment.
- Cross-functional experience.
- Experience in partnership management.
- Experience with Jira and Confluence or similar software.
- Ability to work independently and as part of a team.
- Advanced knowledge of life, disability, dental, or vision benefits.

## Compensation

- Base wage range: **$97,000–$106,700 per year** for the New York City office.

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