# Partner Operations Specialist

**Company:** [SmithRx](https://hotfix.jobs/companies/smithrx)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $25 – $25/hr
**Experience:** 2+ years
**Skills:** Excel, SQL, Looker, Datadog, Jira, Tableau, Salesforce
**Posted:** 2026-07-24

> Execute monitoring, data syncing, validation, and troubleshooting tasks for partner operations, claims adjudication, and account maintenance at SmithRx. Requires 2+ years pharmacy technician or industry experience, Excel proficiency, and strong independent problem-solving skills.

## Job Description

## Responsibilities
- Execute and manage rotating task assignments focused on monitoring incoming and outgoing files, and data syncing across systems.
- Understand and facilitate account structure updates for eligibility and accumulator requirements.
- Validate system configurations for accuracy by monitoring inbound files from external partners.
- Identify issues, write tickets for resolution by other resources, and follow up to ensure completion.
- Provide feedback on opportunities to improve workflow efficiency to leadership.
- Contribute to process and workflow documentation.
- Serve as a mentor for new team members and a trainer for new processes.
- Collaborate with and provide support for member support and customer success teams.
- Collaborate cross-functionally on system enhancements for workflow automation.
- Become the subject matter expert for plan design configuration details for assigned groups.
- Monitor ongoing operations and provide troubleshooting support for claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data.
- Support new partner integrations and client implementations.
- Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues.
- Ensure that data partner connections are maintained and created when approved.
- Work as assigned on projects outside of daily assigned tasks.

## Requirements
- For internal applicants: 1+ years of tenure with SmithRx in active status (leave of absence does not count), in good standing with no active writeups, consistent attendance, and performance that meets or exceeds expectations.
- 2+ years of experience as a pharmacy technician or other industry experience.
- High School Diploma or GED.
- Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
- Strong communication skills.
- Self-starter mentality: ability to work independently, manage time, make informed decisions, and solve issues.
- Execution-focused: solutions-oriented problem solver who is efficiency driven.
- Flexible, adaptable, and able to respond under pressure in a fast-paced technology company.

## Nice-to-Haves
- Familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
- Familiar with running basic SQL queries.

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