# Operations Scaling

**Company:** [Forus](https://hotfix.jobs/companies/forus)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $70k – $250k/yr
**Experience:** 2+ years
**Skills:** SQL, Data Analysis, Process Improvement, Team Management, Workflow Automation, AI Tools, Performance Metrics, Operations Scaling, Cross-Functional Collaboration, Low/No-Code Prototyping
**Posted:** 2025-10-16

> Own performance, lead frontline teams, and drive operational excellence by designing scalable processes and partnering with engineering on automation and AI tools. Requires 2-8 years of analytical experience and a bias for execution.

## Job Description

## What You’ll Do
- Own performance and outcomes across a core operational function — including throughput, quality, and reliability
- Lead and develop a frontline team, setting clear goals, managing performance, and building a culture of accountability and excellence
- Design and improve processes, training, and quality systems to ensure consistency, scalability, and high impact
- Use data to drive insights and decisions — identifying gaps, diagnosing issues, and implementing solutions that improve performance and efficiency
- Partner closely with engineering to design, test, and roll out automation and workflow improvements (including AI-powered tools and low/no-code prototypes)
- Deliver an exceptional experience for patients and providers through operational rigor and empathy
- Collaborate with leadership to inform strategy, forecast capacity, and shape how Forus scales intelligently over time

## Requirements
- 2–8 years of experience in operations, consulting, finance, or another analytical, outcome-oriented environment (startup experience a plus)
- Proven track record of owning metrics and driving measurable improvement across operational functions
- Experience building or managing high-performing teams and scaling workflows
- Strong analytical and technical fluency — comfort working with data; bonus for SQL, automation tools, or AI-driven systems
- A bias for action: you move fast, simplify complexity, and find leverage through systems and tools
- Excellent communication and collaboration skills, with a reputation for being a high-NPS teammate
- A mindset of ownership, curiosity, and continuous improvement

## Benefits
- Fully covered medical, vision, and dental insurance
- Memberships for One Medical, Talkspace, Teladoc, and Kindbody
- Unlimited paid time off (PTO) and 16 weeks of parental leave
- 401K plan setup, FSA option, commuter benefits, and DashPass
- Lunch at the office every day and Dinner at the office after 7 pm
- Competitive compensation with meaningful equity

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**Apply:** https://hotfix.jobs/jobs/fa1d1493-38cd-46b0-b5f0-8550995c9324
**Canonical:** https://hotfix.jobs/jobs/fa1d1493-38cd-46b0-b5f0-8550995c9324