# Business Travel Consultant

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Remote
**Role:** Customer Support
**Experience:** 5+ years
**Skills:** Gds, Sabre, Amadeus, Galileo, Gmail, Zendesk, Slack, Salesforce, Customer Service, Travel Booking
**Posted:** 2026-07-18

> Provides direct customer support for flight, rail, hotel, and rental-car bookings through chat, phone, and email. Requires at least five years of travel-consultant experience, GDS expertise, fluent German, and strong English communication skills.

## Job Description

## Responsibilities
- Provide first-class travel support via chat, phone, and email.
- Maintain current knowledge of providers, destinations, and systems.
- Quickly assess customer needs, urgency, and preferences.
- Handle hotel, flight, rental car, and rail bookings accurately.
- Advise customers on self-service options in the Navan platform and app.
- Respond quickly while meeting SLA requirements.
- Follow company and customer policies to ensure global compliance.
- Provide stakeholders with feedback on destination progress and key processes.
- Participate in team meetings covering products, suppliers, and industry developments.
- Stay informed about travel-industry best practices.
- Maintain attendance, complete assigned training, and meet performance metrics.

## Requirements
- At least **5 years of experience as a travel consultant**, including flight, rail, and hotel bookings.
- At least **3 years of experience with a GDS** such as Sabre, Amadeus, or Galileo.
- Fluent German and very good English.
- Experience in a contact center or customer-facing role.
- Confident use of Gmail, Zendesk, Slack, and Salesforce.
- Availability Monday through Friday; days off are Saturday, Sunday, and public holidays.
- Ability to multitask, resolve urgent matters quickly, and troubleshoot independently.
- Empathetic, professional, and highly effective verbal and written communication skills.

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