# Manager, Strategic Growth

**Company:** [Clay](https://hotfix.jobs/companies/clay)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $220k – $250k/yr
**Experience:** 8+ years
**Skills:** Customer Success, Account Management, B2B SaaS, enterprise accounts, strategic accounts, Revenue Growth, account expansion, Customer Retention, executive stakeholder management, Forecasting, KPI Tracking, go-to-market, sales negotiation
**Posted:** 2026-07-15

> Leads and scales a Strategic Accounts team responsible for enterprise customer growth, retention, and expansion. The role requires 8+ years in B2B SaaS customer-facing roles, 4+ years managing teams, executive-level relationship skills, and strong operational rigor.

## Job Description

## Responsibilities
- Hire, develop, and lead a team of Strategic Growth Strategists serving enterprise customers.
- Build and scale a high-performing team and establish standards for enterprise-tier customer engagement.
- Foster accountability, experimentation, and knowledge sharing.
- Own 1–2 strategic accounts initially and lead by example.
- Drive expansion pipeline through multithreading, new use-case discovery, and deeper adoption.
- Guide multi-year account strategies, complex organizational navigation, and expansion efforts.
- Support commercial processes from opportunity identification through redlines and negotiation in partnership with Sales.
- Coach the team on product capabilities and connect go-to-market ideas to business outcomes.
- Surface product pain points and represent the voice of strategic customers to Product, Engineering, Marketing, and Sales leadership.
- Own forecasting, KPI tracking, and executive reporting for expansion, retention, and account health.
- Build and evolve playbooks and operating models for engaging, retaining, and growing strategic accounts.

## Requirements
- 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer-growth function.
- 8+ years in customer-facing roles at a B2B SaaS company, including experience managing large or executive-level accounts.
- Track record of driving revenue growth, expansion, and retention within enterprise or strategic accounts.
- Experience influencing customers and internal stakeholders at the executive or C-level.
- Strong coaching and people-development skills.
- Strong relationship-building and communication skills with senior stakeholders.
- Systems-thinking mindset with the ability to identify bottlenecks and build scalable processes.
- Technical aptitude and curiosity about product capabilities and business outcomes.

## Nice to Have
- Experience with enterprise or strategic accounts.
- Familiarity with the go-to-market space.

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**Apply:** https://hotfix.jobs/jobs/f9986751-276d-4d0f-a054-16c740d795d0
**Canonical:** https://hotfix.jobs/jobs/f9986751-276d-4d0f-a054-16c740d795d0