# Technical Account Manager - API Platform

**Company:** [NexHealth](https://hotfix.jobs/companies/nexhealth)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $129k – $180k/yr
**Experience:** 4+ years
**Skills:** API Integrations, Technical Account Management, Customer Success, Solutions Engineering, CRM, Revenue Forecasting, Net Revenue Retention, Multi-Stakeholder Account Management, Developer Workflows, SaaS
**Posted:** 2026-06-18

> Owns revenue expansion and technical relationships for existing API platform customers at a health-tech infrastructure company. Drives net revenue retention through upsells, multi-location growth, and technical account management.

## Job Description

## Responsibilities
- Own revenue expansion for the existing customer base with primary metric of net revenue retention
- Drive multi-location growth by moving customers from one or two locations to ten, fifty, or more
- Identify and close upsell and cross-sell opportunities across the API platform
- Serve as the primary technical relationship for accounts, handling integration questions and production issues
- Surface expansion-blocking issues and resolve them before they become churn
- Manage a named account portfolio with defined active customers
- Run regular business reviews covering usage trends, expansion opportunities, and roadmap alignment
- Build and execute expansion plans by account tracking current ARR, potential ARR, and required actions
- Work closely with Engineering and Solutions Engineering on complex technical questions
- Coordinate handoffs with sales team for new logo opportunities within existing accounts
- Keep CRM current and forecast accurate for expansion pipeline, renewal risk, and account health

## Requirements
- 4+ years in a technical account management, customer success, or solutions engineering role at a SaaS or API-first company with demonstrated ownership of expansion revenue
- Track record of growing accounts, not just renewing them, with clear understanding of NRR drivers
- Technical fluency with APIs and developer workflows
- Experience navigating multi-stakeholder accounts
- Commercial orientation focused on growing relationships
- CRM discipline and comfort with data for building credible expansion forecasts

## Nice-to-Haves
- Prior experience in health-tech, developer tools, or API platforms
- Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management
- Experience in a customer-facing role at a company building its GTM function

## Benefits
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
- Stock options
- Unlimited paid time off policy

## Similar roles

- [Account Manager, Communities](https://hotfix.jobs/jobs/a8c25fa5-ef12-495a-9278-eff4c698506e) - Idme - $130k – $161k/yr
- [Regional Account Manager](https://hotfix.jobs/jobs/4575d25d-7fae-430e-ad58-bb97384da0ef) - Hopskipdrive - $130k – $140k/yr
- [Strategic Account Manager](https://hotfix.jobs/jobs/50728bbe-d3d8-499f-a5ac-533d2eb86aca) - Ontic - Remote - $130k – $140k/yr
- [Account Manager - Enterprise](https://hotfix.jobs/jobs/feb47ab3-30af-4049-918a-a8aab349e275) - NexHealth - Remote - $130k – $160k/yr
- [Account Manager- SMB, Growth & Retention (Core)](https://hotfix.jobs/jobs/6b83cf5e-0a57-496e-a67e-897231f3545a) - Rippling - New York, NY - $130k – $130k/yr

**Apply:** https://hotfix.jobs/jobs/f990e06e-eb16-4dea-aa61-e01dd4207699
**Canonical:** https://hotfix.jobs/jobs/f990e06e-eb16-4dea-aa61-e01dd4207699