# Head of Operations

**Company:** [Permitflow](https://hotfix.jobs/companies/permitflow)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $200k – $260k/yr
**Experience:** 7+ years
**Skills:** Operations Management, Team Scaling, Cross-Functional Collaboration, Metrics And Analytics, Process Automation, AI Workflows, Customer Onboarding, Revenue Operations, Retention Strategies, System Design
**Posted:** 2026-05-05

> Leads and scales operations organization handling permitting workflows, customer onboarding, and service delivery. Partners with Sales, CS, Product, and Engineering to automate processes and drive growth in high-growth tech environment. Requires 7+ years ops experience managing large teams.

## Job Description

## What You’ll Do
- Lead and scale PermitFlow’s core operations organization.
- Manage a team of Operations Managers and Operations Leads supported by a global workforce.
- Partner with Sales and Customer Success to onboard prospective and new customers and help convert them into long-term partnerships.
- Own customer operations, ensuring customers receive reliable, high-quality service that drives retention and expansion.
- Work closely with Product and Engineering to identify opportunities for automation and AI-enabled workflows.
- Build systems, metrics, and processes that enable the operations team to scale efficiently as the company grows.

## What We’re Looking For
- 7–12+ years of experience in operations, with at least 3–4 years in a senior leadership role managing managers and large teams
- Strong operator who can balance strategy, systems design, and execution.
- Experience scaling operational processes in a high-growth environment.
- Comfortable working cross-functionally with product and engineering teams.
- Proven track record scaling operations in a high-growth startup or tech-enabled services company
- Experience managing teams at meaningful scale (100+ people)
- Strong commercial instincts you understand how operations connects to revenue, retention, and growth
- Data-driven decision maker who can define the right metrics, interpret them, and act on them
- Experience working alongside or within a product/engineering organization; comfort with technology as a core enabler of operational performance
- Excellent communicator and cross-functional partner; you can hold your own in a room with Sales, Engineering, Finance, and the executive team

**Nice to have:**
- Experience in marketplaces, services businesses, or tech-enabled operations.
- Experience implementing automation or AI in operational workflows.
- Exposure to construction, permitting, or real estate development.

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