# Account Manager, Commercial (North America)

**Company:** [Fal](https://hotfix.jobs/companies/fal)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $91k – $105k/yr
**Skills:** Salesforce, Slack, Hex, Gong, Apollo, Saas Renewals, Negotiation, Contract Management, Customer Success, Account Management
**Posted:** 2026-04-08

> Manages commercial customer relationships for an AI infrastructure platform, driving renewals, expansions, and retention through strategic engagement, negotiation, and contract lifecycle ownership. Requires SaaS account management experience and Salesforce proficiency.

## Job Description

## What You’ll Do

- **Drive Retention & Growth**: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
- **Understand Customer Value**: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
- **Own the Contract Lifecycle**: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
- **Expand and Grow Accounts**: Partner with customers to evangelize new Fal capabilities and identify additional workloads
- **Forecast & Report Accurately**: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
- **Execute & Improve Playbooks**: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.

## Technologies You’ll Use

Salesforce • Slack • Hex • Gong • Apollo

## What We’re Looking For

- Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
- Background in AI Platforms or data infrastructure is a strong plus.
- Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
- Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
- Strong communicator who builds trusted relationships and understands customer business drivers.
- Organized multitasker with the ability to manage a large book of renewals efficiently.
- Salesforce proficiency is required.
- Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.

## Compensation

$91,000 - $105,000 Base - $130,000 - $150,000 OTE + equity + comprehensive benefits package

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