# Customer Education Program Manager

**Company:** [Ashby](https://hotfix.jobs/companies/ashby)
**Location:** Remote
**Role:** Customer Success
**Salary:** $135k – $153k/yr
**Skills:** customer education, Content Creation, Instructional Design, Technical Writing, voiceover recording, Cross-Functional Collaboration, subject matter expert interviewing, learning asset development, playbook creation, academy course development
**Posted:** 2026-07-17

> Own end-to-end creation of customer education content for Ashby Academy, including courses, playbooks, and recordings. Translate complex Ashby recruiting workflows into practical, outcome-oriented learning experiences. Requires deep hands-on Ashby fluency; strong writing, teaching, and scoping skills.

## Job Description

## What you'll do at Ashby
- Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
- Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it
- Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today
- Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters
- Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time
- Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences
- Help us explore adjacent formats when useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning moments

Typical workload: Manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing content. Most time goes into building the work yourself (writing, recording, designing learning flows).

### Examples of work
- Build a new Academy course that helps customers adopt a new Ashby feature or module
- Turn product and SME input into a practical playbook tied to a real recruiting outcome
- Record voiceover for a customer-facing learning asset
- Audit and refresh an existing course after a product change so it reflects how Ashby works today
- Partner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand it
- Experiment with lighter-weight format when a full course isn't the right answer

## Role requirements
- Deep Ashby fluency: understand how its workflows are structured, where users get stuck, and what it takes to use it effectively (hands-on experience as a recruiter, recruiting ops practitioner, implementation specialist, CSM, or equivalent deep usage)
- Ability to translate complex product workflows into clear, practical, scalable learning experiences
- Strong writer who can make complicated things feel clear and useful
- Comfortable recording voiceovers for customer-facing content
- Experience teaching something complex (live, writing, or both) and turning it into scalable content
- Ability to juggle multiple projects without losing momentum when priorities shift
- Own work end-to-end from problem framing through build and launch
- Work well with subject matter experts to pull needed input from busy stakeholders
- Good judgment on scope: know when to go deep, lightweight, or optimize for speed

**Nice-to-haves**
- Experience improving how something gets taught or documented
- Background owning meaningful work with real autonomy and caring about outcomes over optics
- Interest in shaping systems, standards, and workflows for scaling Customer Education

This is a hands-on maker role focused on building content yourself rather than strategy, coordination, or project management. Traditional customer education experience is not required.

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