# Managed Payroll Specialist

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Success
**Salary:** $80k – $102k/yr
**Experience:** 3+ years
**Skills:** us payroll, multi-state payroll, payroll regulations, tax withholding, garnishments, benefits deductions, leave compliance, client management, Google Workspace, Excel, Salesforce, Jira, AI Workflows, automation tools
**Posted:** 2026-05-27

> Own end-to-end US payroll processing for a portfolio of customers at Rippling, serving as primary client contact while proactively managing relationships, ensuring accuracy, and partnering with Product/Engineering to improve the Managed Payroll service and AI-assisted workflows.

## Job Description

## Responsibilities
- Own the end-to-end payroll cycle for a portfolio of US customers — data collection, pre-validation, entry, and approval coordination — with full accuracy and auditability.
- Conduct pre-validation reviews ahead of each pay run, flagging unapproved timecards, incomplete onboarding, pending time-off, rate changes, and qualifying life events.
- Serve as the primary point of contact for assigned accounts; proactively anticipate escalation points and address them before they reach the customer.
- Communicate clearly and professionally at every stage of the pay run cycle, translating complex payroll scenarios into straightforward, actionable updates.
- Play an active role in building the Managed Payroll program — defining SOPs, contributing to tooling requirements, and shaping the service model as the product and operations mature together.
- Partner with Product and Engineering to surface edge cases, document bugs, and help prioritise improvements based on real customer impact.
- Actively use and help refine automation and AI-assisted workflows within the Managed Payroll process.

## Requirements
- 3+ years of hands-on US managed payroll experience, ideally covering multi-state payroll processing.
- Strong working knowledge of federal and state payroll regulations, including tax withholding, garnishments, benefits deductions, and leave compliance.
- Demonstrated ability to manage client-facing relationships with clear, proactive, and professional communication.
- Comfortable working in a fast-moving, evolving environment — you embrace ambiguity, identify interim solutions when needed, and contribute to the playbook as you go.
- Genuine comfort with technology; experience with or openness to AI-assisted workflows and automation tools.
- Proficiency in Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus.

## Nice-to-Haves
- Experience in a managed payroll, SaaS or HRIS environment.
- FPC or CPP certification.

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