# Senior Product Manager, Trust & Safety

**Company:** [Cinder](https://hotfix.jobs/companies/cinder)
**Location:** New York, NY
**Role:** Product Management
**Salary:** $250k – $275k/yr
**Experience:** 5+ years
**Skills:** Product Management, enterprise saas, customer discovery, Roadmapping, technical fluency, AI Agents, systems thinking, requirements writing, stakeholder alignment, trust & safety, workflow products, Data Platforms
**Posted:** 2026-07-23

> Senior Product Manager owning multiple AI-native Trust & Safety products end-to-end at Cinder, from discovery and roadmap shaping through launch, for large internet platforms. Requires 5+ years PM experience with complex B2B SaaS, strong customer discovery, technical fluency, and prioritization in ambiguous environments.

## Job Description

## Responsibilities
- Owning multiple related products or surfaces end to end, from problem framing through launch and adoption, holding a clear view of the customer, business, and product outcomes for each.
- Running discovery with customers, prospects, and the teams closest to them, turning what you learn into product direction that scales across the customer base.
- Shaping the roadmap: translating company strategy into a concrete plan, and making the real calls about where AI agents, platform investments, quality, and customer needs sit relative to each other.
- Writing the requirements and decision documents that let Design and Engineering move fast and with confidence: the what, the why, the success measures, the scope, and the edge cases.
- Partnering deeply with Design and Engineering through delivery, resolving ambiguity quickly, pressure-testing scope, reviewing work in progress, and owning final product sign-off.
- Communicating with clarity across the company, so everyone knows what's shipping, why, and what customer outcome it's meant to achieve.

## Requirements
- 5+ years in product management, including time in a Senior or Staff-titled role owning complex products end to end, from discovery through measurable customer or business outcomes.
- Experience building B2B or enterprise SaaS with real depth: complex workflows, multiple personas, and heavy configuration.
- Strong customer discovery skills. You can sit with a customer, find the real problem underneath what they're asking for, and turn it into product direction that scales.
- Excellent prioritization. You can make and explain hard tradeoffs across strategic bets, customer commitments, quality, platform work, and near-term revenue.
- Technical fluency. You reason about systems, data, APIs, AI behavior, and implementation tradeoffs with engineers as a credible partner.
- Excellent writing and communication. Concise requirements and decision docs, clear updates, and the ability to align technical and non-technical stakeholders.
- A track record of shipping in fast-moving, ambiguous environments, where you create clarity instead of waiting for a finished playbook.
- Strong systems thinking. You anticipate edge cases, downstream effects, product debt, and how a decision in one surface ripples across the platform.
- High ownership and low ego. You seek evidence, invite critique, change your mind when warranted, and disagree directly and constructively when it matters.
- Experience navigating the tension between Design, Engineering, executives, GTM, and customer-facing teams, aligning competing priorities into a single product direction.

## Nice-to-Haves
- Experience building AI- or ML-powered products, especially where quality, evaluation, observability, human oversight, or model behavior matter.
- Experience with workflow products, data platforms, developer tools, operations software, or other information-dense products where power users need to move fast and make changes on the fly.
- Comfort with and empathy for Trust & Safety, integrity, fraud, risk, compliance, or adjacent high-stakes use cases.
- Experience evolving a mature platform product while launching new product lines alongside it.
- Experience at an early-stage or scaling company where PMs owned broad surfaces and helped establish lightweight product practices.
- A perspective that broadens how we think about product, rather than reproducing the same background across the team.

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