# Technical Professional Services Lead

**Company:** [Sardine](https://hotfix.jobs/companies/sardine)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $210k – $250k/yr
**Experience:** 10+ years
**Skills:** SQL, Frontend, Backend, Fintech, Payments, Fraud Prevention, Aml/Kyc, Sow Management, Msa Negotiation, Project Management
**Posted:** 2026-02-23

> Leads professional services function building partner networks and managing custom project delivery for fintech clients. Requires 10+ years in professional services, deep fintech/fraud expertise, and technical fluency in frontend, backend, SQL.

## Job Description

## What you’ll be doing:
- Draft and manage statements of work for customizations, white labels, builds for clients, and change orders
- Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria
- Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs
- Build a sardineAI preferred/certified Integration partner program
- Build and maintain a vetted network of specialized contractors and consultants capable of delivering custom fintech implementations - Source, screen, and onboard new contractors; negotiate rates and establish master service agreements (MSAs)
- Match contractor skills and availability to incoming project requirements
- Manage contractor performance, provide feedback, and maintain a quality scorecard system
- Ensure all contractors meet compliance, security, and regulatory requirements relevant to financial services
- Oversee project execution to ensure on-time, on-budget, and on-quality delivery
- Serve as the escalation point for project issues and client concerns
- Conduct project retrospectives and implement continuous improvement practices
- Own the end-to-end billing process for contractor engagements, including time tracking, invoice review, and payment processing
- Manage project budgets, track margins, and report on the profitability of the professional services book of business
- Coordinate with finance and accounting to ensure accurate revenue recognition and contractor payables
- Build and refine operational processes, tools, and templates to scale the professional services function
- Develop and maintain reporting dashboards to track utilization, project health, and financial performance

## What you’ll need:
- 10+ years in Professional Services or Product
- 3–5+ years hiring and leading teams in high-growth environments
- Deep domain expertise in payments, fintechs, fraud, AML/KYC, or compliance
- Demonstrated experience in project scoping and financial operations, including the creation of SOWs, MSAs, and managing project profitability
- The ability to manage technical resources is mandatory, must have the technical fluency to oversee frontend, backend, and SQL-heavy projects and drive them to resolution
- Superior critical thinking skills and the ability to source and embed external expertise (contractors/consultants) into a seamless, high-quality delivery engine
- Exceptional executive presentation and communication skills, with a proven ability to command a room

## Compensation
Base pay range of $210,000 - $250,000 + Equity + Attractive benefits

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**Canonical:** https://hotfix.jobs/jobs/f774c26f-67cc-4eb1-b60c-06a920a489d8