# Deal Desk Operations Manager

**Company:** [Fetch](https://hotfix.jobs/companies/fetch)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $120k – $141k/yr
**Experience:** 5+ years
**Skills:** Salesforce, NetSuite, Revenue Recognition, Quote To Cash, Billing Operations, Contract Structuring, Financial Controls, ASC 606, Credit Risk Management, Process Automation
**Posted:** 2026-05-11

> Manages deal desk operations for complex revenue agreements, ensuring accurate setup in Salesforce and NetSuite, billing, revenue recognition, and Quote to Cash processes. Collaborates cross-functionally with Sales, Finance, and teams while leading offshore resources; requires 5+ years in RevOps or Deal Desk.

## Job Description

## Role Responsibilities

### Deal Structuring & Operational Execution
- Review and operationalize complex and non-standard revenue generating agreements to ensure accurate setup across SFDC, NetSuite, billing, and revenue recognition systems.
- Partner with Sales and Finance teams to ensure deal structures are executable, scalable, and compliant before contract signature.
- Validate that negotiated deal terms can be cleanly configured and supported operationally within SFDC and NetSuite prior to contract execution.
- Ensure accurate billing setup, revenue recognition treatment, and downstream financial reporting for all deal types.
- Provide guidance to Sales teams on entering non standard deal structures into Salesforce to ensure proper accounting and operational execution.

### Credit & Risk Management
- Perform credit evaluations on prospective partners and establish appropriate credit limits, billing terms, and payment terms.
- Continuously monitor partner accounts for ongoing credit risk and recommend adjustments as needed.
- Partner with Finance and Accounting leadership to mitigate operational and financial risk associated with customer agreements.

### Cross-Functional Partnership
- Collaborate with Implementation, Systems Teams, Revenue Recognition, Billing, and other operational stakeholders to ensure partner campaigns are configured accurately, including markup, campaign overrides, budget caps, fraud buffers, discounts, and tier-based reductions aligned with executed contract terms before campaign go-live.
- Act as a key operational liaison between commercial and finance teams to ensure seamless execution throughout the Quote to Cash process.

### Systems & Process Governance
- Own internal compliance and operational quality controls across all systems and departments involved in the Quote to Cash lifecycle.
- Ensure consistency and integrity of deal data across Salesforce, NetSuite, Mission Control, and other operational systems.
- Establish and maintain scalable processes for handling non-standard deals and evolving commercial structures.
- Drive continuous process improvement initiatives to improve accuracy, reduce operational risk, and increase efficiency.

### Team Leadership
- Manage and oversee two offshore Order Management resources responsible for accurately capturing and maintaining revenue generating agreements within internal systems.
- Establish quality standards, workflows, and performance expectations for offshore operational support.
- Provide training, guidance, and process documentation to ensure operational consistency and accuracy.

## Minimum Requirements
- 5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote to Cash functions.
- Strong understanding of revenue recognition, billing operations, contract structuring, and financial controls.
- Experience supporting complex or non-standard commercial agreements in a high-growth environment.
- Deep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite.
- Strong analytical, organizational, and problem solving skills with exceptional attention to detail.
- Ability to navigate ambiguity and balance operational scalability with business flexibility.
- Proven ability to collaborate crossfunctionally with Finance, Legal, Sales, Systems, and Operational teams.
- Experience managing or coordinating offshore operational resources preferred.
- Excellent communication skills with the ability to translate technical or financial concepts for non-technical stakeholders.

## Preferred Requirements
- Experience in advertising technology, marketplace, or performance marketing environments.
- Knowledge of ASC 606 revenue recognition principles.
- Experience with complex pricing models, campaign-based billing, or usage-based revenue models.
- Familiarity with process automation and operational controls within Quote to Cash workflows.

## Compensation
- Base salary range: $120,000 - $141,000.
- Equity offered to full-time employees.
- 401k match up to 4%.
- Comprehensive medical, dental, vision benefits.
- Education reimbursement up to $10,000/year.
- Flexible PTO, paid holidays, parental leave.

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