# Senior Manager, Corporate Technology

**Company:** [Chainguard](https://hotfix.jobs/companies/chainguard)
**Location:** Remote
**Role:** IT Support
**Salary:** $172k – $195k/yr
**Experience:** 5+ years
**Skills:** Google Workspace, Slack, Saas Management, It Help Desk, SLOs, It Strategy, Automation, AI Tools, Saas Rationalization, Service Delivery
**Posted:** 2026-05-21

> Owns IT infrastructure and productivity systems for 200+ employees at a high-growth security startup. Manages a small team while handling hands-on IT operations, SaaS stack rationalization, and building a scalable service delivery model.

## Job Description

## What you'll do

- Own IT help desk end-to-end — equipment provisioning, break-fix, SLO definition, and continuous improvement until ticket deflection through automation hits 60%+.
- Manage and mature the productivity stack — Google Workspace, Slack, email delivery, and the SaaS tools employees depend on daily.
- Ship an IT strategy and capability roadmap within your first 90 days. Commit to it, execute against it, report on it.
- Assess the team honestly and raise the bar — through coaching, process improvement, or personnel changes where necessary.
- Rationalize the SaaS stack in collaboration with the Business Applications team and other stakeholders — reduce complexity, cut spend, simplify the employee experience.
- Stand up a real service delivery model — define SLOs for the core services the team owns, measure them, and hold the team accountable to them.
- Expand the use of AI, automation, and managed services to deflect volume and free the team for higher-leverage work.
- Be the cross-functional partner of record for IT — proactively find ways technology can make Engineering, GTM, and G&A teams more effective.

## What we're looking for

- You know what "good" looks like because you've run an IT or corporate technology function at a high-growth startup and you've seen it firsthand.
- Service delivery mindset — you think in SLOs, not tickets. Success means the rest of the company doesn't have to think about IT.
- Deep Google Workspace and Slack expertise — not casual familiarity, but the configuration nuances a power user would never know.
- Security-conversant — you understand the security implications of the tools you manage and can tighten things up without disrupting users.
- Player-coach — you set strategy and you do the work. Comfortable in the weeds and in the staff meeting.
- SaaS rationalization experience — you've cut a bloated stack before and driven adoption of fewer, better tools.
- Genuine optimism and builder energy — this team needs a leader who's excited to build something, not someone here to triage indefinitely.
- Irrational frustration with mediocre work — you set a high bar and you hold it.

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