# Multichannel Member Support Specialist

**Company:** [SmithRx](https://hotfix.jobs/companies/smithrx)
**Location:** Plano, TX, Lehi, UT
**Role:** Customer Support
**Salary:** $21 – $21/hr
**Experience:** 2+ years
**Skills:** call center experience, Windows, ms office, g-suite, salesforce service cloud, talkdesk, CRM, HIPAA
**Posted:** 2026-07-29

> Provide exceptional phone-based support to members, physicians, and pharmacies regarding pharmacy benefits. Requires 2+ years call center experience, strong communication and empathy, with initial onsite training and ongoing onsite work in Plano, TX (hybrid option after performance review).

## Job Description

## Responsibilities
- Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
- Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
- Educate members about their pharmacy benefits.
- Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
- Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

## Requirements
- 2+ years of experience working in a call center environment required.
- Must be located local to our Plano, TX office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
- Proficiency in Windows, MS Office, G-Suite required.
- HS Diploma, GED, or equivalent.
- Active listening, and conversational speaking skills, with a high degree of empathy.
- Ability to multitask.
- Excellent verbal and written communication skills.
- Passion for helping people.

## Nice-to-Haves
- Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred.
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred.
- Prior experience resolving complex issues within a call center environment is preferred.

## Compensation & Benefits
- Competitive pay: $21.00 per hour.
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance.
- 3 Weeks Paid Time Off.
- 12 Paid Holidays.
- Paid Parental Leave Benefits.
- Flexible Spending Benefits.
- 401(k) Retirement Savings Program.
- Short-term and long-term disability.
- Wellness Benefits.
- Commuter Benefits.
- Employee Assistance Program (EAP).
- Well-stocked kitchen in office locations.
- Professional development and training opportunities.
- Lehi, UT Pay Range $21.50—$21.50 USD.
- Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
- Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

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